Trying to get Turnaround Times nailed down a little more accurately 0

[ne1seenmykeys]

I want to thank everyone who has contributed to this thread. Let's keep it going so peeps will know what the TaTs are. 

Thank you again!

[Buddy Ebsen Salt]

On 1/23/2022 at 10:19 AM, Buddy Ebsen Salt said:

First bulk order of 50 for me.

1) CSG received the order 10/11/2021
2) CSG put them into grading on 1/11/2022 (extra bonus answer: CC charged 1/18/2022)
3) They are yet to reach finalization
4) They are yet to ship

Update to first bulk order of 50 for me.

1) CSG received the order 10/11/2021
2) CSG put them into grading on 1/11/2022 (extra bonus answer: CC charged 1/18/2022)
3) CSG put them into Quality Control/Finalized on 1/31/2022 (extra bonus answer: Tracking number provided 2/1/2022)
4) They are yet to ship

Edited February 1, 2022 by Buddy Ebsen Salt
added tracking number received answer

[Mnckla22]

Bulk order to report

Delivered to CSG: 07/27/21 

Received by CSG: 09/20/21
Grading/Encapsulation/Imaging: 1/07/2022
Quality Control: 2/2/2022
Shipped: TBD
 

[ne1seenmykeys]

On 2/2/2022 at 9:10 AM, Mnckla22 said:

Bulk order to report

Delivered to CSG: 07/27/21 

Received by CSG: 09/20/21
Grading/Encapsulation/Imaging: 1/07/2022
Quality Control: 2/2/2022
Shipped: TBD
 

That is wild bc I have a bulk order shipped to them on 08/17/21
Delivered to their facility: 08/21/21
Received: 09/18/21
G/E/I: 01/02 (I think)/22
Shipped: 02/01/22

So I mean that's 3-4 weeks behind yours and they're already shipping mine back to me. 

I don't understand that. 

I have another bulk order that they got in the mail on 12/05/2021, marked as received the following day and they already have it in grading, and it's been in grading for like a week or more. It's flying through the process (which I'm not complaining about).

[vsnej]

On 1/25/2022 at 11:37 AM, vsnej said:

First bulk order of 50 cards  

1) Order shipped by me:  08/20/2021  (CSG/CC charged 23% of total/membership)
2) CSG received order :  09/20/2021
3) CSG put into grading :  01/13/2022  (CSG/CC charged remainder)
4) Quality Control    :  TBD
5) Shipped            :  TBD

First Standard order of 8 cards

1) Order shipped by me:  01/10/2022   
2) CSG received order :  01/13/2022
3) CSG put in grading :  TBD
4) Quality Control    :  TBD
5) Shipped            :  TBD

First bulk order of 50 cards  

1) Order shipped by me:  08/20/2021  (CSG/CC charged 23% of total/membership)
2) CSG received order :  09/20/2021
3) CSG put into grading :  01/13/2022  (CSG/CC charged remainder)
4) Quality Control    : 
5) Shipped            :  02/02/2022

[Mnckla22]

On 2/2/2022 at 4:11 PM, ne1seenmykeys said:

That is wild bc I have a bulk order shipped to them on 08/17/21
Delivered to their facility: 08/21/21
Received: 09/18/21
G/E/I: 01/02 (I think)/22
Shipped: 02/01/22

So I mean that's 3-4 weeks behind yours and they're already shipping mine back to me. 

I don't understand that. 

I have another bulk order that they got in the mail on 12/05/2021, marked as received the following day and they already have it in grading, and it's been in grading for like a week or more. It's flying through the process (which I'm not complaining about).

Strange but mine went back into Grading/Encapsulation/Imaging from being in Quality Control / Finalized

Not sure what happened. I just got back a bulk order back yesterday. It actually was sent out 2.5 weeks after the one that is still there. They had the named spelt Clayston instead of Clayton, so hopefully they moved it back to fix as was the issue with the cards I just got yesterday 

[ne1seenmykeys]

On 2/2/2022 at 6:39 PM, vsnej said:

First bulk order of 50 cards  

1) Order shipped by me:  08/20/2021  (CSG/CC charged 23% of total/membership)
2) CSG received order :  09/20/2021
3) CSG put into grading :  01/13/2022  (CSG/CC charged remainder)
4) Quality Control    : 
5) Shipped            :  02/02/2022

ok sweet, so that's well under the 165-day TaT they are advertising right now!

[ne1seenmykeys]

On 2/3/2022 at 9:21 AM, Mnckla22 said:

Strange but mine went back into Grading/Encapsulation/Imaging from being in Quality Control / Finalized

Not sure what happened. I just got back a bulk order back yesterday. It actually was sent out 2.5 weeks after the one that is still there. They had the named spelt Clayston instead of Clayton, so hopefully they moved it back to fix as was the issue with the cards I just got yesterday 

Hmmm that is interesting to say the least. I wonder what happened. Please keep us updated and good luck on the grades!

[Buddy Ebsen Salt]

On 1/31/2022 at 3:12 PM, Buddy Ebsen Salt said:

Update to first bulk order of 50 for me.

1) CSG received the order 10/11/2021
2) CSG put them into grading on 1/11/2022 (extra bonus answer: CC charged 1/18/2022)
3) CSG put them into Quality Control/Finalized on 1/31/2022 (extra bonus answer: Tracking number provided 2/1/2022)
4) They are yet to ship

New Update to first bulk order of 50 for me.

1) CSG received the order 10/11/2021
2) CSG put them into grading on 1/11/2022 (extra bonus answer: CC charged 1/18/2022)
3) CSG put them into Quality Control/Finalized on 1/31/2022 (extra bonus answer: Tracking number provided 2/1/2022)
4) CSG appears to have shipped 2/2/2002.  Fed Ex has the package and it is en route but the order does not show as shipped at CSG, right now it says "Grading/Quality Control" which if you click takes you to Fed Ex for detailed tracking.  I have not received any email notification of shipment. 

[ne1seenmykeys]

On 2/3/2022 at 9:39 AM, Buddy Ebsen Salt said:

New Update to first bulk order of 50 for me.

1) CSG received the order 10/11/2021
2) CSG put them into grading on 1/11/2022 (extra bonus answer: CC charged 1/18/2022)
3) CSG put them into Quality Control/Finalized on 1/31/2022 (extra bonus answer: Tracking number provided 2/1/2022)
4) CSG appears to have shipped 2/2/2002.  Fed Ex has the package and it is en route but the order does not show as shipped at CSG, right now it says "Grading/Quality Control" which if you click takes you to Fed Ex for detailed tracking.  I have not received any email notification of shipment. 

I can help with that last part. It goes into "Grading/Quality Control" once the order is finished but hasn't been received by you. I talked to a rep on the phone about it awhile back and that was the reply that I got. I was wondering bc that wasn't a technical step on their "Status Explanation" page. It seemed to be like some in-between phase??

Anyways, it means your cards are graded and being sent back to you, so that is great! Well under the listed TaT right now of 165 days, too! 

[Mnckla22]

On 2/3/2022 at 12:05 PM, ne1seenmykeys said:

I can help with that last part. It goes into "Grading/Quality Control" once the order is finished but hasn't been received by you. I talked to a rep on the phone about it awhile back and that was the reply that I got. I was wondering bc that wasn't a technical step on their "Status Explanation" page. It seemed to be like some in-between phase??

Anyways, it means your cards are graded and being sent back to you, so that is great! Well under the listed TaT right now of 165 days, too! 

Looks like they updated the bulk working days to 115 days. Hoping that stays true!

Bulk

(50-card minimum)

Cards may be a mix of types.

$250

 

$12

 

115 days

[ne1seenmykeys]

On 2/4/2022 at 11:40 AM, Mnckla22 said:

Looks like they updated the bulk working days to 115 days. Hoping that stays true!

Bulk

(50-card minimum)

Cards may be a mix of types.

$250

 

$12

 

115 days

Yeah i just noticed that. They must be ripping through cards bc ones I sent in for bulk at the beginning of December have been in grading for over two weeks now. 

I like it!!

[DiEnna]

On 1/6/2022 at 1:02 AM, DiEnna said:

My Bulk order

Received : 8/3 (delivered in May so yeah that took a while for the box to get opened)
Grading/Encapsulation/Imaging:  12/1 (Still sitting there)

Still waiting. A bit worrisome that some have send their cards in months after I have and already got their order back. 

[ne1seenmykeys]

On 2/6/2022 at 7:35 PM, DiEnna said:

Still waiting. A bit worrisome that some have send their cards in months after I have and already got their order back. 

Yeah I would definitely call them. Maybe even reference this thread bc the ones I sent in May have been back to me for a hot minute. 

[BigRob.]

its had to nail down a turn around time with CSG always changing them , just know they will only honor current time , not what the times were when sent to them

[kypackman]

On 1/28/2022 at 12:35 PM, kypackman said:

How about this...

Standard submission received  1/20 

Economy submission received  1/20

The ECONOMY submission shipped  1/28.    That's right.   60 day lead time and it shipped in 8 days.   

The Standard submission is still in G/E/I.   

Not sure how my Economy order jumped ahead of the Standard but not complaining.   

 

 

Another Economy submission out the door.  Shipped today (2/7)   It was received on 1/27.   That's 6 business days and 10 total days.   Awesome turnaround, yet also a little weird since my Standard submission from 1/20 is still in G/E/I.

 

 

[Messy Closet]

I sent in a bulk order of 74 cards back in August and still have not gotten them. Getting worried.

1. CSG received the order 08/11/2021
2. Got email 12/2/2021 they had programming issues and needed my CC to charge
3. Card Charged 12/7/2021
4. Email again for outstanding balance of $40 which I assume for shipping and charged 12/21/21.
5. Cards still in Grading/Encapsulation/Imaging status and no word and not shipped. 

Edited February 7, 2022 by Messy Closet
grammar

[ne1seenmykeys]

On 2/7/2022 at 5:27 AM, BigRob. said:

its had to nail down a turn around time with CSG always changing them , just know they will only honor current time , not what the times were when sent to them

I'm not trying to get a definite amount of time determined bc I understand the turnaround times are dictated solely by the amount of cards they get. In other words, I'm not trying to turn this into a science. 

I'm simply trying to give people a better idea of how close their orders are from being returned as CSG optimizes their end of things. 

For example, if three people post in here saying they had a 120-day turnaround time all around the same time, then it'll be easy to deduce if you have an order in around that same time when your order would or should be coming back to you. 

[ne1seenmykeys]

On 2/7/2022 at 9:19 AM, Messy Closet said:

I sent in a bulk order of 74 cards back in August and still have not gotten them. Getting worried.

1. CSG received the order 08/11/2021
2. Got email 12/2/2021 they had programming issues and needed my CC to charge
3. Card Charged 12/7/2021
4. Email again for outstanding balance of $40 which I assume for shipping and charged 12/21/21.
5. Cards still in Grading/Encapsulation/Imaging status and no word and not shipped. 

Yeah I would call them bc a 206-card bulk order I sent them in late Aug (They received it on Aug 24th I believe) has been back to me for a couple weeks now. 

[BigRob.]

On 2/7/2022 at 12:29 PM, ne1seenmykeys said:

I'm not trying to get a definite amount of time determined bc I understand the turnaround times are dictated solely by the amount of cards they get. In other words, I'm not trying to turn this into a science. 

I'm simply trying to give people a better idea of how close their orders are from being returned as CSG optimizes their end of things. 

For example, if three people post in here saying they had a 120-day turnaround time all around the same time, then it'll be easy to deduce if you have an order in around that same time when your order would or should be coming back to you. 

i have 2 bulk orders that they got in the begining of March 2021 when turn around times were 90 days , they checked them in 9/8/21 and another checked in 9/8/21 and they are in grading and encaps , Way past the turn around times they had when subbmitted . Not happy at all with this company . I know turn around times arent guaranteed but come on what a joke . 

Edited February 7, 2022 by BigRob.