CSG Credit Card Issues?
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6 posts in this topic

Hello there.

This past summer (mid July) I submitted my first CSG bulk order.  Nothing too crazy as far as card values, just wanted to get some of my PC in slabs and give them a chance.  Been quite a while of not hearing anything, and then I finally get this email (see attachment).  I respond that I'm not about to submit credit card info over an email or the phone and that they also never sent out a supplies order I put in July.  My response from CSG was the second attachment.  Anyone having similar emails sent to them?

 

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On 12/7/2021 at 2:02 PM, Scottish Punk said:

I had the same thing.  I printed the invoice and returned the top portion in the mail.  Seems sloppy, they have my credit card from the membership.

If they have a PCI-compliant system they actually don't have your credit card info. The most they can store of the credit card number itself is the last 4 digits, which is why the email in the OP's post asks for the first 3 sets of numbers. 

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I had the same thing happen to me. I emailed them back without the information. I received another email with a direct contact extension a few days later. I called them today and provided the info. Right after doing this, I got another email with my invoices showing zero balance owed. The rep I spoke to stated she would have my order moved to the shipping department right away.

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On 12/12/2021 at 2:39 PM, RickyvonRipken said:

Craig17 do you happen to have the phone number where you were able to speak to a representative? I've been trying to pay this for over 2 weeks now and they get back to me stating the total and then not responding for another week. 

https://www.csgcards.com/contact/

There is literally a Contact Us page on the site with their number, or you can just Google "CSG card grading phone number" and the first result is their phone number. 

I have seen this question numerous times on this site now. Does anyone use Google?

 

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