EBAY "customer service"
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2 posts in this topic

Warning and request for help:

I purchased a presell case of Topps Pro Debut Hobby boxes on EBAY for $800 on April 17th... later in April, the mid May release date was postponed until August 25th.  When that happened, I messaged the seller to confirm the intent to sell despite the delay.  They confirmed.  Today (august 24) I attempted to message the seller about the timeline for the transaction.  However, I found they are no longer registered on EBAY.  So, I have no way to contact the seller.  I contacted EBAY via chat, email, and phone.  They continue to quote me the 30 day policy and tell me I have no recourse through them to recoup my $800... They even suggested I contact the seller.  I responded, "yes," but I will need their contact information which you are hiding from me.  I begged them to respond to this question: how can you have a 30 day refund policy while allowing advertised transaction to delivery spreads of 120 days? I asked them to explain what I should have done differently... I asked them if I should I filed a complaint against a seller and requested a refund 80 days before the delivery of the item was due? They refused to answer and continued to quote the 30 day policy.  Then, the customer service agent hung up on me and has, apparently, blocked me from being able to access the customer service department through their help chat or phone.  Can anyone offer suggestions? Has anyone been through something similar? I can't believe how EBAY is conducting business.

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I assume you paid with PayPal or a credit card? If so, just skip the eBay nonsense and do a chargeback through PayPal or your credit card. For presells, after 30 days eBay couldn't care less. With a delay that long, the seller should have refunded your money and relisted closer to the new release date.

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