Schedule for grading
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73 posts in this topic

On 8/22/2021 at 9:10 PM, rms13 said:

But I’m sure times are going up.  Opening group submission and then raising the prices caused a mad rush to submit. So I’m sure turn around will be progressively longer 

PSA was at 1 year turn around for a while and I think they were a lot more prepared to handle the submission volume than CSG was. 

You can go to their Service or whatever it is page and look at what the ETA is, and it's not even close to a year. North of 200 would be approaching a year, would it not?? Right now you'd get them back somewhere around mid to late April of next year. Just plan your submissions accordingly. Right now I would be sending in all my soccer stuff, esp guys that are going to be in the Champion's League, bc end of April will be getting to the nitty gritty in the UCL. 

Either way, good luck!

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On 8/24/2021 at 3:51 PM, FAdmiral said:

I think the real question here is what is considered a reasonable extension of time after the initial quoted TAT expires. I doubt that anyone would get that crazy upset to post on a forum if they got their cards back 10% or 20% over the initial TAT, after all it's an estimate. However, many people on here, and those that just haven't spoken up, are seeing times that go 3x, 4x or even 5x the estimated wait. No matter what side of the isle you are on, love it or hate it, we have to be able to agree that going over the TAT by 3x is really unacceptable. We could talk about whose fault that is, but the biggest problem I see and I think everyone else is feeling is that CSG is not making everyone feel assured that we are going to get our cards back in a timely fashion. If I told my client that I'd be done in a week and it was a month later and I still wasn't finished, you better believe that I'd be discussing my progress daily with the customer. I'd make them feel like I'm all over the problem and I'm going to give them as much information as I could until the job is done. I'm just not seeing that level of dedication from CSG. Customer service just quotes a call sheet to you with no real information about where you are in the process and CSG just keeps taking more and more submissions with no reduction orders to focus on what's in house. I can totally see why some people would run to the BBB just to get some individual attention, that's not necessarily my go to option at this point, but I get it. I also know that the parent company of CSG is a great company too, I've done a lot of business with them over the years and I never was disappointed like I am with CSG. CSG really needs to step up and grow past these issues. Better communication is really key here. If I was told that there was 20,000 orders ahead of me and each order takes a few hours, I could live with that. It's hard to send out your collectibles, pay for the privilege and be told that the collectibles are out there but no one has any idea of when it's gonna get taken care of. Surely, we can all relate to this, no?

and this total BS of charging waaaaaay before shipping has got to stop as well!! thats just shady business practice all around!! imagine you did that with your clients..youd be wearing an orange jump suit before too long

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On 8/24/2021 at 8:32 PM, Daddy Pig said:

and this total BS of charging waaaaaay before shipping has got to stop as well!! thats just shady business practice all around!! imagine you did that with your clients..youd be wearing an orange jump suit before too long

dont forget charging for thicker slabs (what other company does that ) also at the current bulk turn around times youll get your cards back most likely around Feb or March of 2022 lol if your lucky   

Edited by Rob420
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On 8/24/2021 at 12:51 PM, FAdmiral said:

I think the real question here is what is considered a reasonable extension of time after the initial quoted TAT expires. I doubt that anyone would get that crazy upset to post on a forum if they got their cards back 10% or 20% over the initial TAT, after all it's an estimate. However, many people on here, and those that just haven't spoken up, are seeing times that go 3x, 4x or even 5x the estimated wait. No matter what side of the isle you are on, love it or hate it, we have to be able to agree that going over the TAT by 3x is really unacceptable. We could talk about whose fault that is, but the biggest problem I see and I think everyone else is feeling is that CSG is not making everyone feel assured that we are going to get our cards back in a timely fashion. If I told my client that I'd be done in a week and it was a month later and I still wasn't finished, you better believe that I'd be discussing my progress daily with the customer. I'd make them feel like I'm all over the problem and I'm going to give them as much information as I could until the job is done. I'm just not seeing that level of dedication from CSG. Customer service just quotes a call sheet to you with no real information about where you are in the process and CSG just keeps taking more and more submissions with no reduction orders to focus on what's in house. I can totally see why some people would run to the BBB just to get some individual attention, that's not necessarily my go to option at this point, but I get it. I also know that the parent company of CSG is a great company too, I've done a lot of business with them over the years and I never was disappointed like I am with CSG. CSG really needs to step up and grow past these issues. Better communication is really key here. If I was told that there was 20,000 orders ahead of me and each order takes a few hours, I could live with that. It's hard to send out your collectibles, pay for the privilege and be told that the collectibles are out there but no one has any idea of when it's gonna get taken care of. Surely, we can all relate to this, no?

And your bs about "If I told my client that a project is going to......." Due, whatever work you do is not the card grading industry, which is literally changing every single day in terms of supply/demand etc. 

So that is a logical fallacy right there. 

Can you show us each order with CSG that has gotten back to you after the TAT? Please show us screenshots where they have gone past their estimated TAT.

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On 8/28/2021 at 2:56 PM, ne1seenmykeys said:

And your bs about "If I told my client that a project is going to......." Due, whatever work you do is not the card grading industry, which is literally changing every single day in terms of supply/demand etc. 

So that is a logical fallacy right there. 

Can you show us each order with CSG that has gotten back to you after the TAT? Please show us screenshots where they have gone past their estimated TAT.

Does it really even matter since they keep pushing back their TATs? I’m still waiting on a small economy order that was delivered April 6th and received 6-17, still in GEI status. There’s an answer to your logical fallacy question. Since they keep changing their TATs, which one should I go by? The 40 day original TAT or the 106 I believe? It’ll be another 30 days at least with my order. 

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On 8/29/2021 at 6:51 PM, Warner85 said:

Does it really even matter since they keep pushing back their TATs? I’m still waiting on a small economy order that was delivered April 6th and received 6-17, still in GEI status. There’s an answer to your logical fallacy question. Since they keep changing their TATs, which one should I go by? The 40 day original TAT or the 106 I believe? It’ll be another 30 days at least with my order. 

You have to go by the one that's currently on the website. 

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On 8/30/2021 at 6:31 AM, Jaydugay said:

Agreed, I sent in a few cards to try these guys out. Never again, almost 4 months of sitting there and I haven't even had my cards marked as received. 1st and last time.

 

If you sent your cards in 4 months ago, that means the end of April, and they are opening cards from the week of May 3rd right now, so either you missed an email or CSG messed up and I would call their customer service number.

Can you show a screenshot to us of the day you mailed them in? Like, from the post office or something? Bc if it was at the end of April then they should have opened them by now. 

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On 8/30/2021 at 8:47 AM, Shockmaster said:

You have to go by the one that's currently on the website. 

So what is the point of asking what the TAT is if it changes all the time? Kind of a stupid point to hold onto. Do you think in the near future, people who recently had their cards come back in 6 months (originally 2 months) are going to think it was great service when TATs hit 9 months? “Economy is now 180 days?! My submission was really fast!”

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On 8/31/2021 at 1:29 PM, Shockmaster said:

You need to get over yourself and realize you're not the only person who submitted cards. There were a ton of customers at the same time you sent in cards. Maybe you should have used a higher tier if you wanted your cards back sooner.

That would actually be why I went with economy for 41 cards instead of finding 50 for a bulk order when I could have saved money you bleeding insufficiently_thoughtful_person.

 You left the word ESTIMATED out of your last response though. I’m very proud of you 👍 

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On 8/31/2021 at 8:35 PM, Daddy Pig said:

im thinking the guy who lost his keys definitely must work for them or is being paid to troll the message boards to try and counter all the negative posts.. has to be.. theres no other explanation.. you are spot on with all your points btw.. its the lack of transparency that is really the worst part of all this.. when PSA got jammed up they atleast had one of their customer service people go on their Facebook page to try and explain to pissed off customers what was going on. its the little things that make a big difference. at least you knew they were genuinely concerned about the customer. these guys yeah not so much. they are good at copying and pasting from scripts but thats about it.. ok Dellberto go ahead and put your laughing emoji up.. i'll wait

I was late, sorry to make you wait so long. My laughing emoji got stuck in encapsulation.

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On 9/2/2021 at 7:41 AM, DeLLBerto said:

I was late, sorry to make you wait so long. My laughing emoji got stuck in encapsulation.

Please check to make sure the TAT hasn’t changed before accusing CSG of getting your emoji stuck in GEI, thank you. Please remember TATs are estimated also.

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On 9/2/2021 at 11:57 AM, Warner85 said:

Please check to make sure the TAT hasn’t changed before accusing CSG of getting your emoji stuck in GEI, thank you. Please remember TATs are estimated also.

I guarantee whoever's poor managerial skills that got us here doesn't have their check stuck in GEI or an "estimated" time frame on their pay day.

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On 9/2/2021 at 11:57 AM, Warner85 said:

Please check to make sure the TAT hasn’t changed before accusing CSG of getting your emoji stuck in GEI, thank you. Please remember TATs are estimated also.

This is great!

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Does any company have more data analytics in the business world than Amazon?  Maybe, but they no doubt are at or near the top.  Yet their website crashed on Amazon Prime Day 2018.  They had all analytics available and still crashed.  What data analytics did CSG have available?  Best guess analytics?  Remember Ellen's Oscar 'selfie' crashed Twitter?  I believe there is no way CSG could have estimated/anticipated the amount of volume they have received.  I sent a 50 card bulk submission to CSG last month - how many 1,000's of others did the same since CSG started?   I also believe that all the grading companies are having serious issues with employee shortage.  It's like a perfect storm - much to the chagrin of the customer.

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