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Submission Tracking
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5 posts in this topic

Why is the "Submission Tracking" tool not being updated? It hasn't changed in weeks for me, but i have recieved one of the packages the submission tracker says you are still in the process of grading. I have other orders that are just sitting there and I would like to know their status. 

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Hi @Allen Copenhaver,

Thank you for your question. The submission tracking tool will automatically update once the internal status of a submission has changed. CSG only has 5 statuses so the orders may not have changed yet. 

For any specific submission issues please reach out to our customer service team at:

service@csgcards.com

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On 8/20/2021 at 1:59 PM, Matt G said:

Hi @Allen Copenhaver,

Thank you for your question. The submission tracking tool will automatically update once the internal status of a submission has changed. CSG only has 5 statuses so the orders may not have changed yet. 

For any specific submission issues please reach out to our customer service team at:

service@csgcards.com

image.png

What about Grading / Quality Control?…mine seem to linger there forever…

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