Allen Copenhaver Posted August 17, 2021 Report Share Posted August 17, 2021 Why is the "Submission Tracking" tool not being updated? It hasn't changed in weeks for me, but i have recieved one of the packages the submission tracker says you are still in the process of grading. I have other orders that are just sitting there and I would like to know their status. Link to comment Share on other sites More sharing options...
Administrator Matt G Posted August 20, 2021 Administrator Report Share Posted August 20, 2021 Hi @Allen Copenhaver, Thank you for your question. The submission tracking tool will automatically update once the internal status of a submission has changed. CSG only has 5 statuses so the orders may not have changed yet. For any specific submission issues please reach out to our customer service team at: service@csgcards.com Link to comment Share on other sites More sharing options...
Allen Copenhaver Posted August 20, 2021 Author Report Share Posted August 20, 2021 Thank you ,however, one status still shows that my order is being finalized, yet I have already received the order shipped to my house. I suspect my other orders have not been updated properly as well. Link to comment Share on other sites More sharing options...
Allen Copenhaver Posted August 27, 2021 Author Report Share Posted August 27, 2021 Cool! Link to comment Share on other sites More sharing options...
Glen Campbell Posted December 25, 2021 Report Share Posted December 25, 2021 On 8/20/2021 at 1:59 PM, Matt G said: Hi @Allen Copenhaver, Thank you for your question. The submission tracking tool will automatically update once the internal status of a submission has changed. CSG only has 5 statuses so the orders may not have changed yet. For any specific submission issues please reach out to our customer service team at: service@csgcards.com What about Grading / Quality Control?…mine seem to linger there forever… Link to comment Share on other sites More sharing options...
