10 posts in this topic

  • Administrator
On 7/14/2021 at 10:13 PM, tjason45 said:

What is your backlog? My submission was received on the 6th of July. Standard grading. How long is it before you enter it into your system? My understanding is that the TAT starts from when it is entered.

Thank you for your question. Right now, CSG is currently working on submissions delivered on the week of April 26. We announce what we are working on on out services page.

Turnaround times start from the day your package is delivered to our facility, NOT when your submission is entered into our system.

Once delivered, submissions are securely stored until opened and entered into our system. To confirm that your package has been delivered to our facility, please use the Confirm Package Delivery tool located on the homepage and “My Submissions” page of each company website. Once your submission has been entered into our system, you can monitor its progress through the certification process using the Submission Tracking tool.

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I have a 7 card Standard order that was delivered on April 29 and was suppose to be 32 business days.  I am currently at 52 business days and my order has not been "received" yet as of today.  I have called and spoke with customer service who told me the time starts when they open the package. They say here in the forums it starts when delivered but a quick read through the forums will tell you a different story unfortunately.  

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4 hours ago, nbuff52 said:

Just to give a sense of where things are at:  I have a 10 card economy order that is on business day 70, with a status of "Scheduled for Grading".

Yout lucky I don't even have the scheduled for grading and my economy  is at bussines  day 79 

My standard Is at bussines  day 70 right now and also not at scheduled  for grading 

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These people are the definition of "Bad at what we do" It's the new American way. Being horrible at what you do. CSG ARE THE POSTERBOYS.

They have been completely unable to manage incoming submissions. And deliver anything close to what they sold us. 

I sent CSG 16 different submissions in April and May. These submissions were mostly bulk value submissions at $8 per card with a 60 business day "estimated" turnaround time. However 3 were Standard submissions at $25 per card and had an "estimated" turnaround time of 30 days. 

Fast forward 70 business days...

I have yet to have a single submission graded by these incompetent A holes. They refuse to acknowledge that they messed up and furthermore refuse to take responsibility and act accordingly. 


My 3 Standard submissions are all over DOUBLE their estimated turnaround times and 2 of the 3 have not even been entered into their system. This tells me its only going to get closer to a 3x or 4x turnaround time multiplier for those! So I'm looking at a minimum 75 business day turnaround time for submissions I'm forced to pay $25 a card on and that was sold to me as a 30 day turnaround time. 

Today, sick of being taken advantage of and hearing excuses from them about how horrible they are at what they do, I called customer service and ensured I spoke to supervisor. I explained how 2-4x multipliers on 30 day submissions is not acceptable and I felt like they should only charge me the bulk value pricing that they actually are delivering.

I was told that this is what is basically, and just to deal with it and that they would not be offering any credit or cancelations for orders they have already received. It didn't matter that their 30 business day estimate has already turned in to 75 days and I'm looking at over 100 days for the 2 submissions that haven't even been opened yet... 

These people are hopelessly incompetent and refuse to do right by their customers. In short, they won't be in business long. I would advise you to stay away from this company as they are:

A) Horrible at what they do

B) Hopelessly incompetent at running a business 

C) Have absolutely no problem screwing over their customers 

D) Have a very short life trajectory as a company so the slabs will be worthless in a couple of years. 

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their turnaround times are so jumbled right now my economy delivered 4/6 was supposed to be 40 business days its at 78 business days and my standard mid april said 25 days on their website its been 70  business days i also didnt do subgrades which adds 5 business days to your order on top of that i have seen people get their econmys from mid may and bulks from late april  worst part of my journey with csg is i did a walk thru took them 18 business days when quoted 5 days and ontop of that my cards are not scheduled for grading  how many people have called and talked to someone about their orders ?

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