Grading/Encapsulation/Imaging
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On 7/13/2021 at 5:29 PM, jeffreyshamill said:

Is this a new status?  What does it mean exactly, because it is not currently a featured "status explanation" on the website.  

This means that the submission in the grading, encapsulation and imaging phase in that order.

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It means they want to charge you even though it's not actually being graded, encapsulated or imaged. I have 5 orders in this status. There is no way 1 of the 5 isn't complete by now since they achieved this status on pretty much the same day.

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31 minutes ago, Greg Christiansen said:

It means they want to charge you even though it's not actually being graded, encapsulated or imaged. I have 5 orders in this status. There is no way 1 of the 5 isn't complete by now since they achieved this status on pretty much the same day.

When were your orders delivered and entered as received? How long have your orders been in this status? 

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47 minutes ago, Shockmaster said:

When were your orders delivered and entered as received? How long have your orders been in this status? 

My Economy order of 100 cards was delivered on 4/5 and received on 6/17.  They went from received to processing, back to received, and have been on grading/encapsulation/imagining for about 3 weeks now.  I haven't been charged yet however.  Hope that helps.  Looks like economy orders are now marked at 59 days, but my order is at 73 business days since delivery.

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4 hours ago, Shockmaster said:

When were your orders delivered and entered as received? How long have your orders been in this status? 

I have about 20 bulk orders in process the First one is back to me. The next four all arrived 5/10 5/17 5/18 5/28. All went to the same status of G/E/I the same week. Kind of fishy...we all know they are not grading all of my orders at the same time. The next 3 are Scheduled for grading. I don't think they're even close to being in the graders hands. Maybe scheduled 6 months out.

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2 hours ago, Greg Christiansen said:

I have about 20 bulk orders in process the First one is back to me. The next four all arrived 5/10 5/17 5/18 5/28. All went to the same status of G/E/I the same week. Kind of fishy...we all know they are not grading all of my orders at the same time. The next 3 are Scheduled for grading. I don't think they're even close to being in the graders hands. Maybe scheduled 6 months out.

At least yours are somewhere lol. My bulk was delivered May 10th and I got nothing. 

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These people are the definition of "Bad at what we do" It's the new American way. Being horrible at what you do. CSG ARE THE POSTERBOYS.

They have been completely unable to manage incoming submissions. And deliver anything close to what they sold us. 

I sent CSG 16 different submissions in April and May. These submissions were mostly bulk value submissions at $8 per card with a 60 business day "estimated" turnaround time. However 3 were Standard submissions at $25 per card and had an "estimated" turnaround time of 30 days. 

Fast forward 70 business days...

I have yet to have a single submission graded by these incompetent A holes. They refuse to acknowledge that they messed up and furthermore refuse to take responsibility and act accordingly. 

EACH OF MY 16 SUBMISSIONS IS NOW AT LEAST 20 DAYS OVER THEIR OWN ESTIMATED TURNAROUND TIME.

My 3 Standard submissions are all over DOUBLE their estimated turnaround times and 2 of the 3 have not even been entered into their system. This tells me its only going to get closer to a 3x or 4x turnaround time multiplier for those! So I'm looking at a minimum 75 business day turnaround time for submissions I'm forced to pay $25 a card on and that was sold to me as a 30 day turnaround time. 

Today, sick of being taken advantage of and hearing excuses from them about how horrible they are at what they do, I called customer service and ensured I spoke to supervisor. I explained how 2-4x multipliers on 30 day submissions is not acceptable and I felt like they should only charge me the bulk value pricing that they actually are delivering.

I was told that this is what is basically, and just to deal with it and that they would not be offering any credit or cancelations for orders they have already received. It didn't matter that their 30 business day estimate has already turned in to 75 days and I'm looking at over 100 days for the 2 submissions that haven't even been opened yet... 

These people are hopelessly incompetent and refuse to do right by their customers. In short, they won't be in business long. I would advise you to stay away from this company as they are:

A) Horrible at what they do

B) Hopelessly incompetent at running a business 

C) Have absolutely no problem screwing over their customers 

D) Have a very short life trajectory as a company so the slabs will be worthless in a couple of years. 

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My order has been in this status for about 3 weeks now and I could see what cards I have in this submission. Today, when I went to check on it, I can not see them. Has this happened to anyone else and does anyone know what is going on?

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46 minutes ago, Shockmaster said:

My order has been in this status for about 3 weeks now and I could see what cards I have in this submission. Today, when I went to check on it, I can not see them. Has this happened to anyone else and does anyone know what is going on?

Mine is the same.  I called customer service and they said the cards were graded, waiting on encapsulation.  In the words of Ron Burgandy, "I don't believe you."

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37 minutes ago, jeffreyshamill said:

Mine is the same.  I called customer service and they said the cards were graded, waiting on encapsulation.  In the words of Ron Burgandy, "I don't believe you."

Did they give you the grades? I used to call CGC a long time ago for my comics and  they would give you grades over the phone. I know asking for grades for bulk orders can be tedious and time consuming,  but I was curious if they offered. 

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This happened to me today as well, but it also happened prior to receiving the grades on a couple other submissions with them.  Grades were not far behind the last time.  Optimistic that this case is the same.

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4 hours ago, Shockmaster said:

Did they give you the grades? I used to call CGC a long time ago for my comics and  they would give you grades over the phone. I know asking for grades for bulk orders can be tedious and time consuming,  but I was curious if they offered. 

They recently changed policy about giving grades over the phone. 

https://www.csgcards.com/news/article/8978/submission-grades/

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On 7/23/2021 at 11:57 AM, Matt Tryg said:

This happened to me today as well, but it also happened prior to receiving the grades on a couple other submissions with them.  Grades were not far behind the last time.  Optimistic that this case is the same.

How long did it take for you to see your grades after this happened to you?

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On 7/13/2021 at 5:29 PM, jeffreyshamill said:

Is this a new status?  What does it mean exactly, because it is not currently a featured "status explanation" on the website.  

I was in that status for 3 weeks. Just moved into "Grading/ Quality Control "

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