New Turnaround Times
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2 posts in this topic

Dear CSG:

You recently adjusted the turn around time for Economy from around 60 days to 135 days. Can you clarify for the community one of the following:

1. If an order arrived at CSG in April or May, when the turnaround time was stated as 60 or so days, their expected turnaround time is still the 60 or so days, and new orders are now at 135 days.

2. All orders not yet completed are at the new 135 days.

3. Something else.

Thank you.

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On 7/5/2021 at 8:41 AM, RKgant said:

Dear CSG:

You recently adjusted the turn around time for Economy from around 60 days to 135 days. Can you clarify for the community one of the following:

1. If an order arrived at CSG in April or May, when the turnaround time was stated as 60 or so days, their expected turnaround time is still the 60 or so days, and new orders are now at 135 days.

2. All orders not yet completed are at the new 135 days.

3. Something else.

Thank you.

Thank you for your question. Turnaround times reflect the estimated number of working days to complete a submission delivered to our facility today. Turnaround times are estimates only and are NOT guaranteed. Due to high submission volumes, there may be a delay in opening incoming packages. The good news is we hired more graders and this will help reduce the turnaround time.

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