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How often are cards signed for/picked up @ PO BOX per week?
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8 posts in this topic

On 7/3/2021 at 1:40 AM, Csgkng said:

Just curious:

How often are cards signed for/picked up at PO BOX per week?

 

The we have a 24/7 secure facility it is delivered to. Submissions are not sitting at a post office to be picked up.

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5 hours ago, NicholePer said:

The we have a 24/7 secure facility it is delivered to. Submissions are not sitting at a post office to be picked up.

That is not what I’m asking. I had a package that reached the post office and it hasn’t been signed for.  It’s been over a week now. 

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On 7/9/2021 at 7:11 PM, Csgkng said:

That is not what I’m asking. I had a package that reached the post office and it hasn’t been signed for.  It’s been over a week now. 

That was the answer to your question. The PO Box is in fact their facility, so it isn't sitting at the post office. 

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These people are the definition of "Bad at what we do" It's the new American way. Being horrible at what you do. CSG ARE THE POSTERBOYS.

They have been completely unable to manage incoming submissions. And deliver anything close to what they sold us. 

I sent CSG 16 different submissions in April and May. These submissions were mostly bulk value submissions at $8 per card with a 60 business day "estimated" turnaround time. However 3 were Standard submissions at $25 per card and had an "estimated" turnaround time of 30 days. 

Fast forward 70 business days...

I have yet to have a single submission graded by these incompetent A holes. They refuse to acknowledge that they messed up and furthermore refuse to take responsibility and act accordingly. 

EACH OF MY 16 SUBMISSIONS IS NOW AT LEAST 20 DAYS OVER THEIR OWN ESTIMATED TURNAROUND TIME.

My 3 Standard submissions are all over DOUBLE their estimated turnaround times and 2 of the 3 have not even been entered into their system. This tells me its only going to get closer to a 3x or 4x turnaround time multiplier for those! So I'm looking at a minimum 75 business day turnaround time for submissions I'm forced to pay $25 a card on and that was sold to me as a 30 day turnaround time. 

Today, sick of being taken advantage of and hearing excuses from them about how horrible they are at what they do, I called customer service and ensured I spoke to supervisor. I explained how 2-4x multipliers on 30 day submissions is not acceptable and I felt like they should only charge me the bulk value pricing that they actually are delivering.

I was told that this is what is basically, and just to deal with it and that they would not be offering any credit or cancelations for orders they have already received. It didn't matter that their 30 business day estimate has already turned in to 75 days and I'm looking at over 100 days for the 2 submissions that haven't even been opened yet... 

These people are hopelessly incompetent and refuse to do right by their customers. In short, they won't be in business long. I would advise you to stay away from this company as they are:

A) Horrible at what they do

B) Hopelessly incompetent at running a business 

C) Have absolutely no problem screwing over their customers 

D) Have a very short life trajectory as a company so the slabs will be worthless in a couple of years. 

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right  now csg are the only ones that are accepting bulk orders.  i cant complain about 12 bucks a card as most of my cards are for the PC.  some i do sell yet im not going to yell and stomp my feet at the clouds because its taking a few weeks longer than what they promised.  i submited a few bulk orders to them in march and april and already received my order from march.  no complaints hear.  i have submited to PSA and beckett and have to admit i love these CSG slabs.  if they can grade million doller comics i think i can trust them with my cards.

  

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Thats amazing you got your bulk order so fast.  Were you happy with the results? I also sent bulk orders in March and April and they just got checked in, so it took about three months to hit the system.  I agree CSG has bungled the standard and economy tiers but bulk turn around times for PSA and Beckett lowest tiers are about a year or more.  So CSG turnaround times for bulk are comparable to PSA and Beckett.

 

 

 

 

 

 

 

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