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Are turn around times accurate?
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46 posts in this topic

I dont think so. I've had a bulk order in grading/encapsulation/imaging for like two or three weeks. but yet the seem to really want to orders to be "scheduled for grading" so they can charge but not actually do anything with them beyond that. It seems like a lot of people failed the grading exam and they were placed in a different role. Like documenting the order for grading so they can slap that "scheduled for grading tag on our orders.

Edited by Greg Christiansen
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They are just struggling and trying to juggle too many things at ounce. There turn around times are not accurate. There customer service seems to be confused to say the least. I’ve talked to them twice. I paid the first time and the second time I was transferred to billing and billing said ummmmmm you have been paid for over a month. They said I’ll make sure there on them ASAP. No movement at all from received in March. 

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I just got off of the phone with customer service at 10:55 a.m. on 07/21/2021 & I was not very satisfied with the response. My first question was if the posted turn around times were for when the box was received or opened. I was told they based them on when the box was received. Which lead me to my next inquiry.....

  She could see that my package was delivered at the end of March & that the box was not opened until June 17th. That one batch off submissions were express, 1 standard, 3 economy & 2 bulk. 145 cards total. When she verified this to me I asked her about turn around times again & why if I sent cards express, with a big EX on the box, that I STILL DO NOT have at least that order? Her response was & I quote "posted turn around times are not guaranteed, they are just an estimate". I then said if I were CSG I would stop posting turn around times that obviously do not mean anything since I have been waiting on an express order now for over 110 days, it just makes the customers angry. Her response to that was, "I will pass your suggestion on to management, have a good day."

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These people are the definition of "Bad at what we do" It's the new American way. Being horrible at what you do. CSG ARE THE POSTERBOYS.

They have been completely unable to manage incoming submissions. And deliver anything close to what they sold us. 

I sent CSG 16 different submissions in April and May. These submissions were mostly bulk value submissions at $8 per card with a 60 business day "estimated" turnaround time. However 3 were Standard submissions at $25 per card and had an "estimated" turnaround time of 30 days. 

Fast forward 70 business days...

I have yet to have a single submission graded by these incompetent A holes. They refuse to acknowledge that they messed up and furthermore refuse to take responsibility and act accordingly. 

EACH OF MY 16 SUBMISSIONS IS NOW AT LEAST 20 DAYS OVER THEIR OWN ESTIMATED TURNAROUND TIME.

My 3 Standard submissions are all over DOUBLE their estimated turnaround times and 2 of the 3 have not even been entered into their system. This tells me its only going to get closer to a 3x or 4x turnaround time multiplier for those! So I'm looking at a minimum 75 business day turnaround time for submissions I'm forced to pay $25 a card on and that was sold to me as a 30 day turnaround time. 

Today, sick of being taken advantage of and hearing excuses from them about how horrible they are at what they do, I called customer service and ensured I spoke to supervisor. I explained how 2-4x multipliers on 30 day submissions is not acceptable and I felt like they should only charge me the bulk value pricing that they actually are delivering.

I was told that this is what is basically, and just to deal with it and that they would not be offering any credit or cancelations for orders they have already received. It didn't matter that their 30 business day estimate has already turned in to 75 days and I'm looking at over 100 days for the 2 submissions that haven't even been opened yet... 

These people are hopelessly incompetent and refuse to do right by their customers. In short, they won't be in business long. I would advise you to stay away from this company as they are:

A) Horrible at what they do

B) Hopelessly incompetent at running a business 

C) Have absolutely no problem screwing over their customers 

D) Have a very short life trajectory as a company so the slabs will be worthless in a couple of years. 

Edited by Brandon Melnick
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