CardHero Posted May 20, 2021 Report Share Posted May 20, 2021 Not happy. Sent a one card walkthrough order that was refused by CSG. But if I track it on their website, says they have received it and is safely in their storage facility (which it’s not). This is seeming kind of shady and I’m kind of concerned with what I’ll be getting back in my ‘refused’ package. Can’t think of any reason they’d refuse it unless it was severely damaged, which I don’t have any way of knowing yet. But ridiculous that their site says they have it. Been a day and a half and no response from customer service. Link to comment Share on other sites More sharing options...
Andy Gardecki Posted May 20, 2021 Report Share Posted May 20, 2021 Call their customer service. And don't get too excited just yet. The USPS can be a real crapshoot these days. I ship and receive a lot of items all the time and it's amazing the number of times I've been told that my package has been returned to sender only to find it at my PO Box the next morning. Link to comment Share on other sites More sharing options...
ItismeH Posted May 21, 2021 Report Share Posted May 21, 2021 10 hours ago, CardHero said: Not happy. Sent a one card walkthrough order that was refused by CSG. But if I track it on their website, says they have received it and is safely in their storage facility (which it’s not). This is seeming kind of shady and I’m kind of concerned with what I’ll be getting back in my ‘refused’ package. Can’t think of any reason they’d refuse it unless it was severely damaged, which I don’t have any way of knowing yet. But ridiculous that their site says they have it. Been a day and a half and no response from customer service. Hopefully everything works out. Did you send it registered? That's the most secure method through USPS especially if you decided to send it for walkthrough submission. Link to comment Share on other sites More sharing options...
CardHero Posted May 21, 2021 Author Report Share Posted May 21, 2021 Did not send it registered. Just kind of trust things to go well. May be a mistake. ItismeH 1 Link to comment Share on other sites More sharing options...
oakesy573 Posted May 22, 2021 Report Share Posted May 22, 2021 (edited) edit Edited May 22, 2021 by oakesy573 Link to comment Share on other sites More sharing options...
CardHero Posted May 22, 2021 Author Report Share Posted May 22, 2021 Just got a generic answer that csg refuses packages that show signs of damage or potential tampering so you can file a claim with your carrier if necessary. I feel I packaged my card well enough to avoid any damage unless the box was pretty much destroyed, but tampering...that's something else. I'm sure the overwhelming majority of postal workers are completely honest, but putting things like WK on the outside of packages to CSG kind of alerts anyone with bad intentions that there is likely something valuable inside. They should go to a barcode system you can affix to the package so they can scan and sort into priority without being blatantly obvious to potential bad actors. Hopefully my card will be back to me in a few days and all will be well. Link to comment Share on other sites More sharing options...
ItismeH Posted May 22, 2021 Report Share Posted May 22, 2021 6 hours ago, CardHero said: Just got a generic answer that csg refuses packages that show signs of damage or potential tampering so you can file a claim with your carrier if necessary. I feel I packaged my card well enough to avoid any damage unless the box was pretty much destroyed, but tampering...that's something else. I'm sure the overwhelming majority of postal workers are completely honest, but putting things like WK on the outside of packages to CSG kind of alerts anyone with bad intentions that there is likely something valuable inside. They should go to a barcode system you can affix to the package so they can scan and sort into priority without being blatantly obvious to potential bad actors. Hopefully my card will be back to me in a few days and all will be well. The barcode idea has potential but since walkthrough and express have priority to be opened first, to find an alternative would be challenging. Link to comment Share on other sites More sharing options...
CardHero Posted May 22, 2021 Author Report Share Posted May 22, 2021 17 minutes ago, ItismeH said: The barcode idea has potential but since walkthrough and express have priority to be opened first, to find an alternative would be challenging. Yeah, they need to know which to open first…and this is how psa does it so they know which packages to open first. So instead of CSG just looking at each package and putting it in the sooner or later pile based on the outside writing, they just scan and put into the sooner or later pile based on what the scan tells them. Yeahiwasder4dat 1 Link to comment Share on other sites More sharing options...
CardHero Posted May 25, 2021 Author Report Share Posted May 25, 2021 (edited) Got my returned package today. The box was pretty wrecked, actually looked like someone had quite possibly opened it. Was not sure my card would be in there. Thankfully it was and was unharmed. Edited May 25, 2021 by CardHero Add pic Link to comment Share on other sites More sharing options...
ItismeH Posted May 25, 2021 Report Share Posted May 25, 2021 3 hours ago, CardHero said: Got my returned package today. The box was pretty wrecked, actually looked like someone had quite possibly opened it. Was not sure my card would be in there. Thankfully it was and was unharmed. That's crazy Consider yourself very lucky. What is your next move with the card? Link to comment Share on other sites More sharing options...
Yeahiwasder4dat Posted May 25, 2021 Report Share Posted May 25, 2021 Someone in the CGC side got an email about the package that was delivered was empty. Sounds like they might be jacking packages at one of those POs or the distro center. With the delay in packages being opened you wouldn't even be able to file with USPS I don't think(15 or 30 days?). I'd consider your situation very lucky! Link to comment Share on other sites More sharing options...
CardHero Posted May 25, 2021 Author Report Share Posted May 25, 2021 Yeah, I feel lucky for sure. Maybe will send it in again with fedex. Link to comment Share on other sites More sharing options...
ItismeH Posted May 28, 2021 Report Share Posted May 28, 2021 On 5/25/2021 at 3:26 AM, CardHero said: Yeah, I feel lucky for sure. Maybe will send it in again with fedex. Just go USPS registered, not the fastest but definitely the safest IMO. Link to comment Share on other sites More sharing options...
theman28 Posted May 28, 2021 Report Share Posted May 28, 2021 Yeah shipped mine registered no problems worth it ItismeH 1 Link to comment Share on other sites More sharing options...
