They don’t confirm receiving our packages
1 1

12 posts in this topic

 Its crazy in this day and age with technology that this company can’t even take 30 seconds to send us an email saying “ hi, we have received your package “. Instead they tell us nothing and better yet the website does not even acknowledge that you even submitted anything. This is no information on the cards I submitted nor is there even a copy of the submission form that i filed out. One thing they don’t forget to do Is force you to pay to become a member before they will do any business with you. What a joke

Link to comment
Share on other sites

On 5/17/2021 at 10:18 PM, Rickey823 said:

 Its crazy in this day and age with technology that this company can’t even take 30 seconds to send us an email saying “ hi, we have received your package “. Instead they tell us nothing and better yet the website does not even acknowledge that you even submitted anything. This is no information on the cards I submitted nor is there even a copy of the submission form that i filed out. One thing they don’t forget to do Is force you to pay to become a member before they will do any business with you. What a joke

That sucks they forced you to become a member.

Link to comment
Share on other sites

1 hour ago, Jee Su Chang said:

That's 30 seconds times thousands so not quite what you say. Have you tried the Confirm Package Delivery tool as both of my packages have showed up there, the second of which was delivered 5/4 which I think showed up in the tool in about a week.

Yes it is called USPS tracking and it shows me exactly when it was delivered to their facility. The problem is them confirming delivery and then taking a month or longer at this point to open and enter into system, then another month after being opened in scheduled for grading, I cant tell you what happens past this point as I am still stuck there.

Link to comment
Share on other sites

6 hours ago, MountainG said:

Yes it is called USPS tracking and it shows me exactly when it was delivered to their facility. The problem is them confirming delivery and then taking a month or longer at this point to open and enter into system, then another month after being opened in scheduled for grading, I cant tell you what happens past this point as I am still stuck there.

The Confirm Package Delivery tool is a CSG tool that they acknowledge receiving your package not USPS. Isn't that what OP was asking about? He wasn't asking about the time after that for it to get into Submission Tracking which is the state my cards are also in. Unless I misread the original post. My cards were originally in the state where USPS said delivered but I had no acknowledgement from CSG, but once they confirmed receipt, it took away a ton of my anxiety.

Link to comment
Share on other sites

I sent my package via overnight FedEx and it was received on 4/2.  They still have not acknowledged receiving it as of 5/28.  

It is definitely a strange way to do business because I sent them 50 cards to "try it out", and now they've lost me before the process has even started.

I don't even care about the grading time, but I can't file a claim with FedEx until I am sure the package was misdelivered or has magically ended up in someone's personal collection.

 

Edited by Andrew Hennosy
Link to comment
Share on other sites

4 hours ago, Andrew Hennosy said:

I sent my package via overnight FedEx and it was received on 4/2.  They still have not acknowledged receiving it as of 5/28.  

It is definitely a strange way to do business because I sent them 50 cards to "try it out", and now they've lost me before the process has even started.

I don't even care about the grading time, but I can't file a claim with FedEx until I am sure the package was misdelivered or has magically ended up in someone's personal collection.

 

Did you enter the tracking number into the Confirm Package Delivery on your account submission page? That's where I was confused in the OP. I entered my tracking numbers and it shows they have received, but not opened yet.

Link to comment
Share on other sites

On 5/28/2021 at 8:39 AM, MountainG said:

Yes it is called USPS tracking and it shows me exactly when it was delivered to their facility. The problem is them confirming delivery and then taking a month or longer at this point to open and enter into system, then another month after being opened in scheduled for grading, I cant tell you what happens past this point as I am still stuck there.

Yeah, you and everyone else. All you do is complain on these boards lol. 

Anyone that has been following card grading over at least the past year knows what's up with all these comapnies (meaning they all have huge, glaring deficiencies) and once PSA shut its doors to everything except Super Express and up all rules flew out the window. 

The only thing CSG can do is protect themselves from liability, and they do that by updating their turnaround times, etc. 

As always, if you don't like them, take your money elsewhere. 

Link to comment
Share on other sites

On 5/29/2021 at 6:02 AM, Andrew Hennosy said:

I sent my package via overnight FedEx and it was received on 4/2.  They still have not acknowledged receiving it as of 5/28.  

It is definitely a strange way to do business because I sent them 50 cards to "try it out", and now they've lost me before the process has even started.

I don't even care about the grading time, but I can't file a claim with FedEx until I am sure the package was misdelivered or has magically ended up in someone's personal collection.

 

lmaooooo you actually believe they will give your graded cards back to someone else? 

 

Man, y'all are some straight up weirdos on here. 

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
1 1