CanyonR Posted May 11, 2021 Report Share Posted May 11, 2021 My package says it was delivered and yet hasn't been graded nor do I have an update from the staff. I was told it would take a week or two but its been since April 9th and nothing. If anyone can help it would be greatly appreciated! Link to comment Share on other sites More sharing options...
Administrator NicholePer Posted May 14, 2021 Administrator Report Share Posted May 14, 2021 On 5/11/2021 at 12:45 PM, CanyonR said: My package says it was delivered and yet hasn't been graded nor do I have an update from the staff. I was told it would take a week or two but its been since April 9th and nothing. If anyone can help it would be greatly appreciated! . Hi! You can contact CSG customer service about your order by calling 888-274-4723 (toll free) or 941-361-1950, or email service@csgcards.com. Link to comment Share on other sites More sharing options...
frisco204 Posted May 15, 2021 Report Share Posted May 15, 2021 (edited) It might mean the package was accepted at the facility, but it takes several weeks for the cards to be "scanned as accepted". What service did you purchase? My cards have been at the facility since march 31. I believe they are still working on opening packages from the week of March 29. Edited May 15, 2021 by frisco204 typo Link to comment Share on other sites More sharing options...
KLWalden Posted May 16, 2021 Report Share Posted May 16, 2021 mine delivered March 25--still nothing--just run around from customer service that they will look into it--my guess is they are a mess and have no real system in place ItismeH 1 Link to comment Share on other sites More sharing options...
choller Posted May 16, 2021 Report Share Posted May 16, 2021 6 hours ago, KLWalden said: mine delivered March 25--still nothing--just run around from customer service that they will look into it--my guess is they are a mess and have no real system in place i think you are right. they are just telling you things to get you off the phone. they told me my cards were being slabbed and everything still says scheduled for grading. you can't trust this outfit. i will not renew membership when it comes time. also, you can't change shipping address through customer service so you need to send an e-mail asking and that takes a week it seems for them to get back to you if at all. a total mess. pdizzlenizzle 1 Link to comment Share on other sites More sharing options...
Spitball Bros Posted May 17, 2021 Report Share Posted May 17, 2021 You are wanting to change the address where something is shipped. I am glad they make this tough, and force you to do it through the website, where you created the order, to prevent fraudulent changes to shipping. NTsportscollector and ItismeH 2 Link to comment Share on other sites More sharing options...
luke_mckay Posted May 17, 2021 Report Share Posted May 17, 2021 Standard order received March 30th - still nothing! Seems like some bulk orders are getting through quicker than my standard order which is frustrating. Link to comment Share on other sites More sharing options...
Popular Post Andy Gardecki Posted May 17, 2021 Popular Post Report Share Posted May 17, 2021 Just now, luke_mckay said: Standard order received March 30th - still nothing! Seems like some bulk orders are getting through quicker than my standard order which is frustrating. That's probably the one thing I'm most unhappy about. I paid for Standard, they don't have a way to tell that my order is standard so now it's sitting behind a ton of bulk and economy orders and not getting processed because they don't know it's standard. No matter how slow PSA has become, that was never a possibility. choller, luke_mckay, pdizzlenizzle and 1 other 4 Link to comment Share on other sites More sharing options...
ItismeH Posted May 17, 2021 Report Share Posted May 17, 2021 2 hours ago, Andy Gardecki said: That's probably the one thing I'm most unhappy about. I paid for Standard, they don't have a way to tell that my order is standard so now it's sitting behind a ton of bulk and economy orders and not getting processed because they don't know it's standard. No matter how slow PSA has become, that was never a possibility. I wouldn't bet on the slowness of PSA, they suck big time. I've recently seen numerous YouTubers opening submissions from them that were sent out August 2020, totally unacceptable👎👎 Link to comment Share on other sites More sharing options...
choller Posted May 17, 2021 Report Share Posted May 17, 2021 16 hours ago, Spitball Bros said: You are wanting to change the address where something is shipped. I am glad they make this tough, and force you to do it through the website, where you created the order, to prevent fraudulent changes to shipping. i am glad you are glad. but when they are saying something is in the slabbing room and you online account only show scheduled for grading something is wrong. i need to change my shipping address due to the fact who really knows what the status is and i am scheduled to go out of town on an unscheduled business trip. no one will be around to accept the package and can't have it sitting on the steps in the middle of a city. it is now 7 days into requesting a change of shipping address through e-mail and no answer back from them. so, you have to do it this way according to customer service yet they don't answer or read e-mails. geez, i don't know, Topps had no problem changing my shipping address for an order not yet shipped with 1 simple call to customer service. maybe if their information on exact status of my 2 orders where actually known i would not have to do a change of address in a just in case i will be gone from home scenario. and yes i do understand the fraudulent concern. but how many people are actually calling from my house on the phone # supplied to them on my orders to change address. they can see the # you are calling from you know. Link to comment Share on other sites More sharing options...
choller Posted May 17, 2021 Report Share Posted May 17, 2021 17 hours ago, Spitball Bros said: You are wanting to change the address where something is shipped. I am glad they make this tough, and force you to do it through the website, where you created the order, to prevent fraudulent changes to shipping. by the way one thing to mention in case you don't know editing your shipping address on your profile tells you this Edit Shipping Info Please note that changes here will not update any submissions that are already in progress online, in transit to CSG or already received by CSG. which is why they tell you to e-mail them with the new address Link to comment Share on other sites More sharing options...
bgcards405 Posted May 17, 2021 Report Share Posted May 17, 2021 My tracking shows my cards arrived April 1st and I haven't gotten an email or anything from CSG and my submissions show I have none, smh. Link to comment Share on other sites More sharing options...
Popular Post Andy Gardecki Posted May 17, 2021 Popular Post Report Share Posted May 17, 2021 1 hour ago, ItismeH said: I wouldn't bet on the slowness of PSA, they suck big time. I've recently seen numerous YouTubers opening submissions from them that were sent out August 2020, totally unacceptable👎👎 Not at all my point. I mean that with PSA when my cards arrive at their facility the bar code on the outside of the box is scanned and updated on the website and also sorted by type of submission (at least until they stopped taking anything below Super Express). Not only does that system keep the customers up to date, but it insures that lower service orders are not being done before higher service. PSA isn't usable right now, but I sure wish CSG would consider adding a barcode on the packages. It would reduce the number of complaint threads here by 90%. QAZQ, Jeremiah Gardner, ItismeH and 1 other 4 Link to comment Share on other sites More sharing options...
ItismeH Posted May 17, 2021 Report Share Posted May 17, 2021 10 minutes ago, Andy Gardecki said: Not at all my point. I mean that with PSA when my cards arrive at their facility the bar code on the outside of the box is scanned and updated on the website and also sorted by type of submission (at least until they stopped taking anything below Super Express). Not only does that system keep the customers up to date, but it insures that lower service orders are not being done before higher service. PSA isn't usable right now, but I sure wish CSG would consider adding a barcode on the packages. It would reduce the number of complaint threads here by 90%. They've been in the grading business of different collectibles through the years, I'm sure they have a think tank in place to try to tackle this unprecedented time in sports cards. Link to comment Share on other sites More sharing options...
ItismeH Posted May 18, 2021 Report Share Posted May 18, 2021 4 hours ago, choller said: i am glad you are glad. but when they are saying something is in the slabbing room and you online account only show scheduled for grading something is wrong. i need to change my shipping address due to the fact who really knows what the status is and i am scheduled to go out of town on an unscheduled business trip. no one will be around to accept the package and can't have it sitting on the steps in the middle of a city. it is now 7 days into requesting a change of shipping address through e-mail and no answer back from them. so, you have to do it this way according to customer service yet they don't answer or read e-mails. geez, i don't know, Topps had no problem changing my shipping address for an order not yet shipped with 1 simple call to customer service. maybe if their information on exact status of my 2 orders where actually known i would not have to do a change of address in a just in case i will be gone from home scenario. and yes i do understand the fraudulent concern. but how many people are actually calling from my house on the phone # supplied to them on my orders to change address. they can see the # you are calling from you know. If your return shipping is usps, you're in luck...they utilize registered mail, so someone would have to sign for it, otherwise it's going to wait for you at the post office. Link to comment Share on other sites More sharing options...
Timkipp2 Posted May 18, 2021 Report Share Posted May 18, 2021 anyone still missing check ins from late march to early april. Still not seeing my cards even checked in yet. Jeremiah Gardner and JamesEshelman 1 1 Link to comment Share on other sites More sharing options...
jbenn26 Posted May 18, 2021 Report Share Posted May 18, 2021 12 minutes ago, Timkipp2 said: anyone still missing check ins from late march to early april. Still not seeing my cards even checked in yet. Crazy , mine were checked in around March 15th I paid in April and I haven't heard anything about my order it's still scheduled for grading Ddunn1010 1 Link to comment Share on other sites More sharing options...
frisco204 Posted May 18, 2021 Report Share Posted May 18, 2021 My order was marked as received yesterday 5/17/21. i also received an email about it. Mine was delivered and signed for on 3/31/21 Jeremy Autry 1 Link to comment Share on other sites More sharing options...
Kon_Jelly Posted May 19, 2021 Report Share Posted May 19, 2021 On 5/17/2021 at 7:13 PM, ItismeH said: They've been in the grading business of different collectibles through the years, I'm sure they have a think tank in place to try to tackle this unprecedented time in sports cards. They've had this problem with comics for years now - packages arrive and just sit there for weeks or longer with no communication with the customer. It's infuriating. Link to comment Share on other sites More sharing options...
The Break Brothers Posted May 19, 2021 Report Share Posted May 19, 2021 (edited) Did they send you the invoice yet? Once mine got scheduled for grading I was sent the invoice to pay. I did not get any indication on the website that I sent one, happened to see it in my inbox. Is it possible youmissed it and is holding things up? BTW, I could find a way to pay it on their site, I had to call and pay it over the phone which seemed odd. Having been in business for 100 years (coins and comics), you'd think they would have come up with a less manual process to pay those at this point... EDIT: Just saw you paid, I assume the sent invoice - that is weird then that's its MIA Edited May 19, 2021 by The Break Brothers Link to comment Share on other sites More sharing options...
rms13 Posted May 19, 2021 Report Share Posted May 19, 2021 I have one delivered May 7 and one April 13 and neither is in the system yet. They do say they were received and CSG has possession of the packages. Mine are both economy and second was entered last day before increase. I'm expecting 1 year turn around so anything better will be a bonus. ItismeH 1 Link to comment Share on other sites More sharing options...
ItismeH Posted May 19, 2021 Report Share Posted May 19, 2021 8 hours ago, Kon_Jelly said: They've had this problem with comics for years now - packages arrive and just sit there for weeks or longer with no communication with the customer. It's infuriating. At this point, I have more faith in CSG than PSA. I'll most likely never submit with PSA regardless of ROI, etc. MountainG 1 Link to comment Share on other sites More sharing options...
Shockmaster Posted May 20, 2021 Report Share Posted May 20, 2021 My bulk submission that was delivered on 3/31 was entered in the system today. Link to comment Share on other sites More sharing options...
luke_mckay Posted May 20, 2021 Report Share Posted May 20, 2021 34 minutes ago, Shockmaster said: My bulk submission that was delivered on 3/31 was entered in the system today. That's great. My standard submission delivered 3/30 has not been entered in the system. Link to comment Share on other sites More sharing options...
The Break Brothers Posted May 21, 2021 Report Share Posted May 21, 2021 22 hours ago, Shockmaster said: My bulk submission that was delivered on 3/31 was entered in the system today. Mine were delivered 3/29 but not received in the system until 5/4. That's scary, two days of progress in the ensuing 17 days?? Link to comment Share on other sites More sharing options...
