tmoore_25 Posted May 8, 2021 Report Share Posted May 8, 2021 This is starting to get ridiculous. I have a bulk order that was entered as received on Feb 26. I have been told everything under the sun about it. I've already been invoiced and paid for the grades. I was told 2 or 3 weeks ago it was in encapsulation. Then it went back to scheduled for grading. Then it went to we are waiting for larger cases that should be in next week (that was two weeks ago). Why is it so difficult for these companies to be honest with their customers? I'm sitting at 50 business days for this order. I believe the turnaround time at the time of submission was 60 business days. You have 10 days left to meet your original stated turn around time. The clock is ticking. Link to comment Share on other sites More sharing options...
TyeDyeJim Posted May 8, 2021 Report Share Posted May 8, 2021 I have the exact date received, Feb. 26th. I'm also anxious to get my cards, but they have been absolutely swamped. I have no complaints till the 60 days are up. Pretty sure they're doing the best they can under difficult circumstances. Jim ItismeH 1 Link to comment Share on other sites More sharing options...
Yeahiwasder4dat Posted May 8, 2021 Report Share Posted May 8, 2021 19 hours ago, tmoore_25 said: This is starting to get ridiculous. I have a bulk order that was entered as received on Feb 26. I have been told everything under the sun about it. I've already been invoiced and paid for the grades. I was told 2 or 3 weeks ago it was in encapsulation. Then it went back to scheduled for grading. Then it went to we are waiting for larger cases that should be in next week (that was two weeks ago). Why is it so difficult for these companies to be honest with their customers? I'm sitting at 50 business days for this order. I believe the turnaround time at the time of submission was 60 business days. You have 10 days left to meet your original stated turn around time. The clock is ticking. I'd almost guarantee it doesn't get done in 60 days. On the TCG side our submissions had a 30 day turnaround on bulk when they were submitted. Mine took 85 business days to complete some people went even longer than that. Almost 300% increase of the estimate. It stems from how many submissions they get. Anyone sending in standard or higher submissions pretty much pay their way in front of you and your sub gets pushed onto the back burner. Turnaround was 80 when I submitted the last batch of bulk delivered 4/2 and hasn't been marked through receiving. I'd guess the end of this year or beginning of next for any subs sent in the last month. Turnaround times don't really mean jack for this. ItismeH 1 Link to comment Share on other sites More sharing options...
Matt Macaluso Posted May 10, 2021 Report Share Posted May 10, 2021 On 5/7/2021 at 10:36 PM, TyeDyeJim said: I have the exact date received, Feb. 26th. I'm also anxious to get my cards, but they have been absolutely swamped. I have no complaints till the 60 days are up. Pretty sure they're doing the best they can under difficult circumstances. Jim The 60-days will start once they are marked as received. Were they delivered on the 26th or marked as received in the system? -Matt Link to comment Share on other sites More sharing options...
tmoore_25 Posted May 10, 2021 Author Report Share Posted May 10, 2021 (edited) 1 hour ago, Matt Macaluso said: The 60-days will start once they are marked as received. Were they delivered on the 26th or marked as received in the system? -Matt They were marked as received on Feb 26. I've actually gotten my economy order submitted at the same time back already at the end of March, beginning of April. This was prior to the PSA shutdown. My issue is that I submitted when there was a 60 day turnaround. Now its 133 days and somehow I'm sure CSG is going to put my order in the same category as those being submitted today. Even though they claim a FIFO system, any card submitted at a higher level is going to get put in front of bulk. So the onslaught of cards they have been receiving since the shutdown is stopping mine from being returned. Edited May 10, 2021 by tmoore_25 Link to comment Share on other sites More sharing options...
Chris1096 Posted May 10, 2021 Report Share Posted May 10, 2021 I hate seeing this. My bulk order was delivered on March 23rd and has not even been entered as received yet. Link to comment Share on other sites More sharing options...
ItismeH Posted May 10, 2021 Report Share Posted May 10, 2021 3 hours ago, Matt Macaluso said: The 60-days will start once they are marked as received. Were they delivered on the 26th or marked as received in the system? -Matt Actually CSG clarified it on their website, turnaround times are based on when marked as delivered to their facility. Link to comment Share on other sites More sharing options...
Chris1096 Posted May 11, 2021 Report Share Posted May 11, 2021 Just a heads up on timetables. My bulk submission of 64 cards was delivered on March 23rd and was entered into the system as "received" today May 11th. Link to comment Share on other sites More sharing options...
MDBLAW Posted May 13, 2021 Report Share Posted May 13, 2021 (edited) As soon as PSA declared that they were not accepting new submissions, I’m sure that companies like CSG were immediately swamped. Not making excuses for them, but they also were severely understaffed at the time the increase occurred. They are doing what they can to increase staffing, but we all want them to hire competent and qualified card graders. That being said, I sent 99 cards for grading which they received on March 23, 2021 and only one of those cards in the Xpress category has been graded so far. We should probably all try to be patient with them as there is a pretty steep learning curve and hiring curve for CSG. I’m trying my very best to follow my own advice! Edited May 13, 2021 by MDBLAW Spelling error ItismeH 1 Link to comment Share on other sites More sharing options...
MDBLAW Posted May 13, 2021 Report Share Posted May 13, 2021 I do have to say that my half dozen or so contacts with customer service have been absolutely delightful. They are trying very hard to accommodate the huge swell in car grading submissions. I’m reserving final judgment on CSG until I have received the rest of my 99 card submission. ItismeH 1 Link to comment Share on other sites More sharing options...
robotur Posted May 13, 2021 Report Share Posted May 13, 2021 With the current state of sportcards grading and the backlogs at all companies, I have decided to wait patiently for my orders at CSG and PSA. Currently I have about 600 cards at CSG all delivered in late March and none entered in the system. While my 100 cards at PSA were delivered in early April and they have been entered by PSA. Nevertheless, I have accepted the fact turnaround times at both companies will be 8 months are more. So I should get a nice Christmas package from both companies at the end of the year. Link to comment Share on other sites More sharing options...
ItismeH Posted May 14, 2021 Report Share Posted May 14, 2021 10 hours ago, robotur said: With the current state of sportcards grading and the backlogs at all companies, I have decided to wait patiently for my orders at CSG and PSA. Currently I have about 600 cards at CSG all delivered in late March and none entered in the system. While my 100 cards at PSA were delivered in early April and they have been entered by PSA. Nevertheless, I have accepted the fact turnaround times at both companies will be 8 months are more. So I should get a nice Christmas package from both companies at the end of the year. Yeah well all we can do is wait. The number of people constantly complaining won't do a thing to help in any positive or constructive way. Like the old axiom goes "Patience is a virtue. " Link to comment Share on other sites More sharing options...
ChrisOlds Posted May 19, 2021 Report Share Posted May 19, 2021 yep Link to comment Share on other sites More sharing options...
ChrisOlds Posted May 19, 2021 Report Share Posted May 19, 2021 On 5/10/2021 at 5:43 PM, tmoore_25 said: They were marked as received on Feb 26. I've actually gotten my economy order submitted at the same time back already at the end of March, beginning of April. This was prior to the PSA shutdown. My issue is that I submitted when there was a 60 day turnaround. Now its 133 days and somehow I'm sure CSG is going to put my order in the same category as those being submitted today. Even though they claim a FIFO system, any card submitted at a higher level is going to get put in front of bulk. So the onslaught of cards they have been receiving since the shutdown is stopping mine from being returned. Business days. Weekends don't count. I was in system before you at bulk and the original timeframe (which is no longer valid) hasn't been hit yet for business days. And of this week would be right around my earliest potential time. I'm in Grading/QC after thick-case delay and then their credit card issue. Hopefully orders are still somewhat worked in order of receipt on bulk side. Link to comment Share on other sites More sharing options...
tmoore_25 Posted May 23, 2021 Author Report Share Posted May 23, 2021 On 5/19/2021 at 6:31 PM, ChrisOlds said: Business days. Weekends don't count. I was in system before you at bulk and the original timeframe (which is no longer valid) hasn't been hit yet for business days. And of this week would be right around my earliest potential time. I'm in Grading/QC after thick-case delay and then their credit card issue. Hopefully orders are still somewhat worked in order of receipt on bulk side. You said you were in Grading/QC after thick case delay. Did they tell you that they got thicker cases in? I'm being told that is what is holding mine up and they continue to say every week they haven't gotten the cases yet. This past Friday is the 60 day mark for my original order. If the turnaround time was 60 days back then (now that I think about it, I think it was actually 40 back then), how can anything submitted after that have an affect on our timeline? They are supposed to work on a first in/first out system. I understand that currently with PSA shutdown and all that they will be getting many, many more submissions. That SHOULD affect their turnaround time for those cards. Ours on the other hand should not be affected. My Economy order that was submitted in the same box, was received on Feb 26 and shipped back to me with all cards graded on Mar 11. Link to comment Share on other sites More sharing options...
ChrisOlds Posted May 23, 2021 Report Share Posted May 23, 2021 14 hours ago, tmoore_25 said: You said you were in Grading/QC after thick case delay. Did they tell you that they got thicker cases in? I'm being told that is what is holding mine up and they continue to say every week they haven't gotten the cases yet. This past Friday is the 60 day mark for my original order. If the turnaround time was 60 days back then (now that I think about it, I think it was actually 40 back then), how can anything submitted after that have an affect on our timeline? They are supposed to work on a first in/first out system. I understand that currently with PSA shutdown and all that they will be getting many, many more submissions. That SHOULD affect their turnaround time for those cards. Ours on the other hand should not be affected. My Economy order that was submitted in the same box, was received on Feb 26 and shipped back to me with all cards graded on Mar 11. No, I've not asked the customer service crew what deal is since back in Grading/QC a second time. I had to contact them a second time after getting a second invoice for my original order and was immediately referred to financial side -- had to call and give number again to pay for whatever reason. I was charged finally so hopefully that gets me back in the game and shipping soon. None of my cards were obvious thicker ones so ... who knows at this point. I would assume bulk orders are shipping oldest first ... that would make the most sense ... but, maybe that's not the case. I already got an Express card sent with a second bulk batch (before price hike) graded and back ... so hopefully my bulk from Feb. 25 is sometime soon. Link to comment Share on other sites More sharing options...
jbenn26 Posted May 23, 2021 Report Share Posted May 23, 2021 7 minutes ago, ChrisOlds said: No, I've not asked the customer service crew what deal is since back in Grading/QC a second time. I had to contact them a second time after getting a second invoice for my original order and was immediately referred to financial side -- had to call and give number again to pay for whatever reason. I was charged finally so hopefully that gets me back in the game and shipping soon. None of my cards were obvious thicker ones so ... who knows at this point. I would assume bulk orders are shipping oldest first ... that would make the most sense ... but, maybe that's not the case. I already got an Express card sent with a second bulk batch (before price hike) graded and back ... so hopefully my bulk from Feb. 25 is sometime soon. Getting charged doesn't make it any closer unfortunately, I paid on I believe April 12th and turnaround time was originally stated on their website as soon as the package got there the time would start not from when it was entered Link to comment Share on other sites More sharing options...
Ddunn1010 Posted May 23, 2021 Report Share Posted May 23, 2021 Agreed, I paid on April 2 and am still waiting… Link to comment Share on other sites More sharing options...
