DKP Posted March 25, 2021 Report Share Posted March 25, 2021 A few of my cards from my submission were returned ungraded, with no explanation as to why this action was taken. The grader knew why, please give some consideration to your customer and provide this information. It would be appreciated. Thank You Link to comment Share on other sites More sharing options...
Administrator Matt G Posted March 26, 2021 Administrator Report Share Posted March 26, 2021 20 hours ago, DKP said: A few of my cards from my submission were returned ungraded, with no explanation as to why this action was taken. The grader knew why, please give some consideration to your customer and provide this information. It would be appreciated. Thank You Hello @DKP, Thank you for your post. I am sorry to hear that a few cards were not graded. The "Raw" cards should have included a CSG label with a code referenced below. If you still have submission specific questions please contact our customer service team as they would be happy to help! (+1) 888 CSG 4723 https://www.csgcards.com/card-grading/cards-we-grade/ ItismeH 1 Link to comment Share on other sites More sharing options...
dictoresno Posted March 27, 2021 Report Share Posted March 27, 2021 ive seen alot of subs return with a bunch of SU cards as well on YouTube videos. the reason for it definitely needs to be more specific than just the SU explanation. if its minsize, like PSA, it should indicate as such.that way we as submitters know why. DKP and PunsRTonsOfFun 2 Link to comment Share on other sites More sharing options...
cookfish1 Posted March 27, 2021 Report Share Posted March 27, 2021 Regarding what Matt G posted, that doesn't seem to true in all instances. I received a card back that simply had an "OVERSIZED" sticker on the penny sleeve. No other comments and charged me the full grading fee. So if there are any other grading notes available (and there must be something since it was given a ID number) I'd like to see them since I paid for them. Link to comment Share on other sites More sharing options...
PunsRTonsOfFun Posted March 27, 2021 Report Share Posted March 27, 2021 I’ll be honest, with all the discussion I’m seeing on cards returned ungraded yet charged a fee, I’m having second thoughts about submitting to CSG. Link to comment Share on other sites More sharing options...
ItismeH Posted March 27, 2021 Report Share Posted March 27, 2021 5 hours ago, PunsRTonsOfFun said: I’ll be honest, with all the discussion I’m seeing on cards returned ungraded yet charged a fee, I’m having second thoughts about submitting to CSG. Yeah well they do have all of their regulations and requirements in place... My thing is with the many grading companies to choose from, competition and options are always a plus. Link to comment Share on other sites More sharing options...
cookfish1 Posted March 29, 2021 Report Share Posted March 29, 2021 On 3/27/2021 at 6:15 PM, ItismeHerb said: Yeah well they do have all of their regulations and requirements in place... My thing is with the many grading companies to choose from, competition and options are always a plus. Unfortunately, even though CGC (their comics grading business) has been around for years and they made some hires from BGS, this group is still a start up and seems to have missed leveraging off the lessons learned and processes used in the more mature businesses. Case in point #1: Sent in books to CGC at the same time as cards to CSG. The comic book side has links to the shipping tracking info when I click on the link of "shipped". My cards were just listed as "shipped" and showed up in my mailbox 5 business days after marked as "shipped". The comic side allows me to see the grader's notes as why a book got the grade. Nothing like that on the card side. Case in point #2: Conflicts within their own policies their "Legal Terms and Conditions" https://www.csgcards.com/legal/terms-and-conditions/ #13. A Company has the right in its sole discretion to reject any collectibles submitted for Services in cases where the submitted collectibles do not comply with a Company’s then-current standards and procedures set forth on its website. Because even collectibles that are ultimately rejected must still be received, tracked and examined, fees for Services shall not be refunded for such rejected collectibles. This statement clearly conflicts with what Matt G posted above regarding "SU" Link to comment Share on other sites More sharing options...
