Anyone else waiting on Cards to be input from 3/24/2021
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My expectations are pretty reasonable knowing just how wild grading companies have been this past year but it is impressive it only took a few months for TATs to jump so much and just getting your package received take now what? close to two months? 

With lessons learned across all companies and the CGC TCG backlog (Bulk is solidly 1-year TAT) you would have hoped CSG would over prepare for opening up a new grading division. 

Im not "over" CSG as they are my first and only grading experience. I know TAT would be long wherever I sent my cards. From an outside perspective though its just strange that they weren't more than ready to deal with a huge wave of subs. From the oversized cases being delayed to not having a pop report ready to go....CGC has also been touting having one for a year with nothing materializing.

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9 hours ago, Benjamin Brown said:

My expectations are pretty reasonable knowing just how wild grading companies have been this past year but it is impressive it only took a few months for TATs to jump so much and just getting your package received take now what? close to two months? 

With lessons learned across all companies and the CGC TCG backlog (Bulk is solidly 1-year TAT) you would have hoped CSG would over prepare for opening up a new grading division. 

Im not "over" CSG as they are my first and only grading experience. I know TAT would be long wherever I sent my cards. From an outside perspective though its just strange that they weren't more than ready to deal with a huge wave of subs. From the oversized cases being delayed to not having a pop report ready to go....CGC has also been touting having one for a year with nothing materializing.

My first and overall grading experience with any company as well and as a whole, I've been satisfied. I definitely expected the growing pains along with the craziness connected to the hobby market madness these days. I really would choose CSG over any competitor at this point. 

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Dear CSG,

Why has my package, that was mailed on the 10th, went back and forth to Tampa and Sarasota, and now is waiting to be received again at SARASOTA facility?? Beyond ridiculous. So many screw ups so far with CSG- lost a package or "was put on wrong" pallet- UNLIMTED WALK THROUGH none the less that sat there for a week on "wrong pallet", not having credit card activated even though I used it ever time for every submit, and then this jacked up deal with this package. Should have been to me already. My packages from Kansas to them get there in 2 days. Not impressed so far. Let's go PSA, open back up.. I'd better be blown away with these slabs. 

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Can we just have a board topic where people can put down when their package was delivered, entered as received, grading status and etc without complaining?

It's the state of the hobby right now. Everyone is backed up now and short-handed. If anyone wants to go back to the other companies, please go quietly. There are some of here that like CSG's product and don't need to hear the negativity. 

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Agree with shockmaster.  But CSG seems to be getting a handle on the issue we all have, as they recently added the "confirm package delivery" section and recently added in the turnaround page "Now opening submissions delivered the week of March 29, 2021." So yes. things could be better, but CSG seems to be adjusting and giving us more info.

 

The whole industry is in turmoil right now. Pretty amazing.

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On 4/15/2021 at 11:30 AM, Nick Mares said:

Just checking anyone else still waiting on their cards to be logged in from the week of 3/24/2021?

I have been waiting since April 9th, anyone have anyway to contact someone who can check my status?

 

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7 hours ago, Shockmaster said:

Can we just have a board topic where people can put down when their package was delivered, entered as received, grading status and etc without complaining?

It's the state of the hobby right now. Everyone is backed up now and short-handed. If anyone wants to go back to the other companies, please go quietly. There are some of here that like CSG's product and don't need to hear the negativity. 

:golfclap:Agreed!

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On 5/11/2021 at 6:35 PM, luke_mckay said:

Well, I'm done with CSG now.  Maybe next time you open a service - be ready to actually provide said service in a reasonable amount of time.  I gave it a shot - not happy at all.  3/30 standard order - still not acknowledged.  

Hey CSG can you jut send his stuff back to him ? Sometimes its better to just fire a customer and move on.... 

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6 hours ago, Benny Harris said:

Hey CSG can you jut send his stuff back to him ? Sometimes its better to just fire a customer and move on.... 

Hey, Benny, thanks for your input!

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Economy Order 9 Cards

Delivered: 3/22

Opened: 4/30

Sceduled For Grading: 5/10

Hasn't moved since. 13 days(business) past original TAT

Bulk Order Delivered: 3/30 Hasn't been opened

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I'm in a very similar situation, 8 card economy order, package opened on 4/23.  Was stuck on scheduled for grading for a few weeks so I sent an email to customer service to make sure it wasn't something on my end holding it up.  The customer service rep noted that I'm still within the 61 day turnaround time, so I guess those of us who sent in their cards before the turnaround time increase are subject to the new TAT.  Also worth noting that a few hours after I received a reply back my status changed to "Grading/Quality Control".  Coincidence? Probably 

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7 minutes ago, nbuff52 said:

I'm in a very similar situation, 8 card economy order, package opened on 4/23.  Was stuck on scheduled for grading for a few weeks so I sent an email to customer service to make sure it wasn't something on my end holding it up.  The customer service rep noted that I'm still within the 61 day turnaround time, so I guess those of us who sent in their cards before the turnaround time increase are subject to the new TAT.  Also worth noting that a few hours after I received a reply back my status changed to "Grading/Quality Control".  Coincidence? Probably 

I have heard so many different things from different CSG reps from they go by old TATs to new ones, TAT starts when recieved at facility, TAT starts when they open package etc. Honesty is the best policy and the lack of transparency is quite alarming for a new branch of an established company. We chose CSG for price and TAT, if I needed somebody to hold my cards for a year, I would of just sent to PSA and got better ROI.  

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On 5/12/2021 at 5:23 AM, Benjamin Brown said:

My expectations are pretty reasonable knowing just how wild grading companies have been this past year but it is impressive it only took a few months for TATs to jump so much and just getting your package received take now what? close to two months? 

With lessons learned across all companies and the CGC TCG backlog (Bulk is solidly 1-year TAT) you would have hoped CSG would over prepare for opening up a new grading division. 

Im not "over" CSG as they are my first and only grading experience. I know TAT would be long wherever I sent my cards. From an outside perspective though its just strange that they weren't more than ready to deal with a huge wave of subs. From the oversized cases being delayed to not having a pop report ready to go....CGC has also been touting having one for a year with nothing materializing.

As much as I see where you are coming from I don't think people are being completely fair to not just CSG but every other grading company outside of PSA right now. 

When PSA shut its doors there isn't a grading company in the world that would have been ready for that sort of volume coming their way instead. Even with several other options right now- BSG, CSG, SGC, HGA - the amount of cars that PSA was doing per day (they're up to grading over 25,000 PER DAY right now - that's a million cards every 40 days) completely overwhelmed the capability of these other companies. 

And there's no way these companies could have known that PSA would be completely shutting their doors (except super express etc), and logic dictates they couldn't have prepared for the overflow without immediately changing thousands of things within their operations. 

I'm not giving CSG or anyone any extra slack, but at the same time, even if it is a 200 day turnaround, at 12/card, and for the types of cards I'm sending in, I don't have a problem with that. They're only going to increase in value while they're waiting anyways ::shrug::

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23 hours ago, ne1seenmykeys said:

As much as I see where you are coming from I don't think people are being completely fair to not just CSG but every other grading company outside of PSA right now. 

When PSA shut its doors there isn't a grading company in the world that would have been ready for that sort of volume coming their way instead. Even with several other options right now- BSG, CSG, SGC, HGA - the amount of cars that PSA was doing per day (they're up to grading over 25,000 PER DAY right now - that's a million cards every 40 days) completely overwhelmed the capability of these other companies. 

And there's no way these companies could have known that PSA would be completely shutting their doors (except super express etc), and logic dictates they couldn't have prepared for the overflow without immediately changing thousands of things within their operations. 

I'm not giving CSG or anyone any extra slack, but at the same time, even if it is a 200 day turnaround, at 12/card, and for the types of cards I'm sending in, I don't have a problem with that. They're only going to increase in value while they're waiting anyways ::shrug::

Only blame is the lack of response to the situation. SGC reacted accordingly, BGS dgaf,  CSG got buried. Maybe start limiting bulk orders? eliminate lower tier services till psa reopens? I'm no expert but some kind of reaction was warranted.

Edited by MountainG
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