Q U I N C Y Posted March 25, 2021 Report Share Posted March 25, 2021 My first submission and the results are out. I stated to only slab if it meets a criteria of a 9 grade but still got one of the cards slabbed as a CSG 8.5. Also, one of the player was totally mis-identified, it should be Tyrese Haliburton, and the label was printed as Tyrese Maxey. Not sure what to do now since my package is in transit unless they can stop it and correct these issues. Link to comment Share on other sites More sharing options...
cobbs cards and collectibles Posted March 25, 2021 Report Share Posted March 25, 2021 ouch Link to comment Share on other sites More sharing options...
Mclipers-Ebay Posted March 25, 2021 Report Share Posted March 25, 2021 Has happened to me with PSA as well. It will get fixed. Link to comment Share on other sites More sharing options...
Administrator Matt G Posted March 25, 2021 Administrator Report Share Posted March 25, 2021 2 hours ago, Q U I N C Y said: My first submission and the results are out. I stated to only slab if it meets a criteria of a 9 grade but still got one of the cards slabbed as a CSG 8.5. Also, one of the player was totally mis-identified, it should be Tyrese Haliburton, and the label was printed as Tyrese Maxey. Not sure what to do now since my package is in transit unless they can stop it and correct these issues. Hello @Q U I N C Y, Yikes, I am sorry to see that this was labeled as the wrong player. "Rookie" mistake on our end. Please contact our customer service team once you receive the cards back and they can instruct you on how to have this fixed free of charge. Thank you service@csgcards.com LDarkseid1 and ItismeH 2 Link to comment Share on other sites More sharing options...
Mulder4321 Posted March 25, 2021 Report Share Posted March 25, 2021 I’ve submitted tons to psa and Beckett and there is always an error on every every package they sent back to me. Link to comment Share on other sites More sharing options...
RLallen Posted March 25, 2021 Report Share Posted March 25, 2021 Give them a break.. Nobody is perfect. At least give them the right to fix the problem. ItismeH and LDarkseid1 2 Link to comment Share on other sites More sharing options...
ELO Posted March 26, 2021 Report Share Posted March 26, 2021 I have never seen a new business unit be perfect off the bat. They have created jobs for people and newer people are now learning this business. But they will get it correct, CSG has the credibility and will be a player. ItismeH and LDarkseid1 2 Link to comment Share on other sites More sharing options...
caff Posted March 26, 2021 Report Share Posted March 26, 2021 7 hours ago, Q U I N C Y said: My first submission and the results are out. I stated to only slab if it meets a criteria of a 9 grade but still got one of the cards slabbed as a CSG 8.5. Also, one of the player was totally mis-identified, it should be Tyrese Haliburton, and the label was printed as Tyrese Maxey. Not sure what to do now since my package is in transit unless they can stop it and correct these issues. "Quality Assurance" should not be confused with just plain and simple human error. I have had it happen MULTIPLE times with PSA and Beckett, each time corrected. PunsRTonsOfFun 1 Link to comment Share on other sites More sharing options...
cashupcash Posted March 26, 2021 Report Share Posted March 26, 2021 what was the total turn around time? Link to comment Share on other sites More sharing options...
Q U I N C Y Posted March 28, 2021 Author Report Share Posted March 28, 2021 On 3/26/2021 at 6:26 AM, cashupcash said: what was the total turn around time? Took about 6-7 weeks for economy service. Link to comment Share on other sites More sharing options...
Q U I N C Y Posted March 28, 2021 Author Report Share Posted March 28, 2021 On 3/25/2021 at 3:49 PM, RLallen said: Give them a break.. Nobody is perfect. At least give them the right to fix the problem. I am, I'm just giving people my experience so far. So far, I've sent an inquiry on the issue, asking why they still slabbed if a min. grade was requested and why my label was incorrect and what needs to be done to correct it. Their customer service either didn't fully read my email or they just chose to answer the first question which was they slab on all submission regardless if you request it not to unless it meets a min. grade. So again, alot of hiccups so far...i'm still waiting on them to respond back on how to correct the incorrect label. Link to comment Share on other sites More sharing options...
Q U I N C Y Posted March 28, 2021 Author Report Share Posted March 28, 2021 (edited) On 3/25/2021 at 12:42 PM, Matt G said: Hello @Q U I N C Y, Yikes, I am sorry to see that this was labeled as the wrong player. "Rookie" mistake on our end. Please contact our customer service team once you receive the cards back and they can instruct you on how to have this fixed free of charge. Thank you service@csgcards.com Thank you Edited March 28, 2021 by Q U I N C Y Link to comment Share on other sites More sharing options...
