Quality Assurance isn't quite there yet. 0

[Q U I N C Y]

My first submission and the results are out.  I stated to only slab if it meets a criteria of a 9 grade but still got one of the cards slabbed as a CSG 8.5.  Also, one of the player was totally mis-identified, it should be Tyrese Haliburton, and the label was printed as Tyrese Maxey.  Not sure what to do now since my package is in transit unless they can stop it and correct these issues.

[cobbs cards and collectibles]

ouch

[Mclipers-Ebay]

Has happened to me with PSA as well. It will get fixed. 

[Matt G]

2 hours ago, Q U I N C Y said:

My first submission and the results are out.  I stated to only slab if it meets a criteria of a 9 grade but still got one of the cards slabbed as a CSG 8.5.  Also, one of the player was totally mis-identified, it should be Tyrese Haliburton, and the label was printed as Tyrese Maxey.  Not sure what to do now since my package is in transit unless they can stop it and correct these issues.

Hello @Q U I N C Y,

Yikes, I am sorry to see that this was labeled as the wrong player. "Rookie" mistake on our end. Please contact our customer service team once you receive the cards back and they can instruct you on how to have this fixed free of charge. Thank you

service@csgcards.com

[Mulder4321]

I’ve submitted tons to psa and Beckett and there is always an error on every every package they sent back to me.

[RLallen]

Give them a break.. Nobody is perfect.  At least give them the right to fix the problem. 

[ELO]

I have never seen a new business unit be perfect off the bat.  They have created jobs for people and newer people are now learning this business.  But they will get it correct, CSG has the credibility and will be a player.

[caff]

7 hours ago, Q U I N C Y said:

My first submission and the results are out.  I stated to only slab if it meets a criteria of a 9 grade but still got one of the cards slabbed as a CSG 8.5.  Also, one of the player was totally mis-identified, it should be Tyrese Haliburton, and the label was printed as Tyrese Maxey.  Not sure what to do now since my package is in transit unless they can stop it and correct these issues.

"Quality  Assurance" should not be confused with just plain and simple human error. I have had it happen MULTIPLE times with PSA and Beckett, each time corrected.

[cashupcash]

what was the total turn around time?

[Q U I N C Y]

On 3/26/2021 at 6:26 AM, cashupcash said:

what was the total turn around time?

Took about 6-7 weeks for economy service.

[Q U I N C Y]

On 3/25/2021 at 3:49 PM, RLallen said:

Give them a break.. Nobody is perfect.  At least give them the right to fix the problem. 

I am, I'm just giving people my experience so far.  So far, I've sent an inquiry on the issue, asking why they still slabbed if a min. grade was requested and why my label was incorrect and what needs to be done to correct it.  Their customer service either didn't fully read my email or they just chose to answer the first question which was they slab on all submission regardless if you request it not to unless it meets a min. grade.  So again, alot of hiccups so far...i'm still waiting on them to respond back on how to correct the incorrect label.

[Q U I N C Y]

On 3/25/2021 at 12:42 PM, Matt G said:

Hello @Q U I N C Y,

Yikes, I am sorry to see that this was labeled as the wrong player. "Rookie" mistake on our end. Please contact our customer service team once you receive the cards back and they can instruct you on how to have this fixed free of charge. Thank you

service@csgcards.com

Thank you

Edited March 28, 2021 by Q U I N C Y