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Adding Cards to an order before shipping
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When packing my shipment in order of the packing list, I noticed 3 of the cards I entered did not go through. How can I add these cards into my order, that is already confirmed, before I ship them to CSG?

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8 hours ago, JBay1981 said:

When packing my shipment in order of the packing list, I noticed 3 of the cards I entered did not go through. How can I add these cards into my order, that is already confirmed, before I ship them to CSG?

You need to input them all again and make a new order. Orders made mean nothing unless received. There is no way, or need, to cancel the first one.

-Matt

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That's pretty crappy when the information was definitely input into your system. Now I'd have to go through and input all 69 cards again. If an order means nothing until received, why not make a way to edit the order especially when the system CSG uses malfunctions? I'll forego sending the additional 3 cards in on this bulk submission as I do not have time to input all of my cards again. Thanks for the reply and I hope this type of glitch is fixed in the future. I'll be sure to double check my cart before confirming in the future.  

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On 4/5/2021 at 6:33 AM, JBay1981 said:

That's pretty crappy when the information was definitely input into your system. Now I'd have to go through and input all 69 cards again. If an order means nothing until received, why not make a way to edit the order especially when the system CSG uses malfunctions? I'll forego sending the additional 3 cards in on this bulk submission as I do not have time to input all of my cards again. Thanks for the reply and I hope this type of glitch is fixed in the future. I'll be sure to double check my cart before confirming in the future.  

I don't work there my man. Just a user like you.

-Matt

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