Debaser17 Posted May 26, 2023 Share Posted May 26, 2023 Hello. I have six cards listed under description as “unknown item”. They are not Gem Mint 10. Do I need to do anything, or are they being addressed? Thank you. Link to comment Share on other sites More sharing options...
Administrator CrystalM CS Posted May 30, 2023 Administrator Share Posted May 30, 2023 Hello, I am sorry for my confusion, but I am not quite sure what you are referring to. Can you provide us with a submission number to better assist you? Link to comment Share on other sites More sharing options...
Debaser17 Posted May 30, 2023 Author Share Posted May 30, 2023 1401000566048 Link to comment Share on other sites More sharing options...
Administrator Maribeth Posted May 30, 2023 Administrator Share Posted May 30, 2023 Hello Debaser17, Some cards are still showing as Unknown Item in the CSG Registry. Our programmers are working to correct this and hope to have it resolved soon. We apologize for any confusion and appreciate your patience. Link to comment Share on other sites More sharing options...
Debaser17 Posted June 26, 2023 Author Share Posted June 26, 2023 Hello, Do you have an update on this? It’s been a month and I now have nine unknown items in my inventory. Thank you. Link to comment Share on other sites More sharing options...
Administrator Maribeth Posted June 26, 2023 Administrator Share Posted June 26, 2023 Hi Debaser17, Were those cards sent back as Mechanical Errors? If so, @CrystalM CS, would you please research this? Thanks. Link to comment Share on other sites More sharing options...
Debaser17 Posted June 26, 2023 Author Share Posted June 26, 2023 Hi. No they were not, nor was I asked to send back. Thank you. Link to comment Share on other sites More sharing options...
Administrator Maribeth Posted June 26, 2023 Administrator Share Posted June 26, 2023 Hi, I see we emailed you a request on April 21st to send 1401000566009 back due to a labeling error. I will report the other cards to our programmers to determine the issue. We apologize for the delay in adding cards to registry sets. Link to comment Share on other sites More sharing options...
Debaser17 Posted June 26, 2023 Author Share Posted June 26, 2023 On 6/26/2023 at 8:55 AM, Maribeth 1694433772 said: Hi, I see we emailed you a request on April 21st to send 1401000566009 back due to a labeling error. I will report the other cards to our programmers to determine the issue. We apologize for the delay in adding cards to registry sets. Thank you. I attempted to send it back with my next bulk order but as it had been over 14 days there was a relabeling cost. Link to comment Share on other sites More sharing options...
Administrator Maribeth Posted June 26, 2023 Administrator Share Posted June 26, 2023 I have asked our programmers to review 1401000566009 as well. We are still have some difficulty with newer graded card ID numbers showing as Unknown Items in the registry. Link to comment Share on other sites More sharing options...
