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2 posts in this topic

First time user of CSG, and my cards were delivered just over a week ago according to my tracking. But, there is no update to my account showing that you have even received the package yet. Does it usually take this long just to confirm package delivery??

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Hello! Processing of orders generally runs about 10-20 business days from delivery depending on current submission volume. Packages containing Walkthrough, Express, or Standard tier that are clearly marked WK, EX, or ST on the shipping box will be routed for expedited processing. You will receive an automated email notification to alert you of your new submission once it has been processed. After processing you may begin tracking the progress of your orders online via the Submission Tracking feature.

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