Why does your RECEIVED date change everyday? 1 1

[The_Reverend2831694433746]

I am noticing something about your site since the upgrade, well I don’t know about that,  and it is not only confusing, but not accurate.  I started checking my submission that actually arrived at your facility on 04/06 based on my tracking. I then noticed it was marked received on 04/10. That was no big deal, but everyday since, the received date has changed. It now says 04/13! What is the deal? Is your turnaround time still 7 days on standard and 10 days on economy? With a changing date it gives the impression it is, but that is suspect. 

Edited April 12, 2023 by The_Reverend283

[CrystalM CS]

Hello, this is a great question. We have found that every time we update a submission in house it changes the received date online. We are currently working on correcting this issue and we apologize for the confusion that it has caused. We greatly appreciate your patience with this update and any issues that have arisen from it.