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Status confusion
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4 posts in this topic

So i have been tracking my order all week, and im confused. It was recieved, scheduled for graded, graded, encapsulation and quality control/finalized, and when i checked just now it went back to scheduled for grading?

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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  • Administrator

Hello @Nelsond0312, thank you for contacting CSG. We are currently in the middle of upgrading our software in order to better serve our customers (you may read about our system upgrades HERE). It is possible that this status is showing because your order has been transferred to our new system, and will be updated shortly. Alternatively, someone in quality control may have caught something on the labeling. When an item goes back for corrections, the status appears to go "backward", so this may be the case as well. With that said, I do see your order has been processed by the grading team, so you should see updates shortly!

Please let us know if you have any additional questions. 

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On 3/26/2023 at 9:02 AM, KaileeS CS said:

Hello @Nelsond0312, thank you for contacting CSG. We are currently in the middle of u[grading our software in order to better serve our customers (you may read about our system upgrades HERE). It is possible that this status is showing because your order has been transferred to our new system, and will be updated shortly. Alternatively, someone in quality control may have caught something on the labeling. When an item goes back for corrections, the status appears to go "backward", so this may be the case as well. With that said, I do see your order has been processed by the grading team, so you should see updates shortly!

 

Please let us know if you have any additional questions. 

Ok, thanks, that makes sense

 

 

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CSG has screwed the system update up and things are all messed up.  When you call the staff has no good information.   My last submission took over two weeks after it posted that the order was finalized.  Good luck.

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