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Difference between Ineligible Type and Service Unavailable designations
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6 posts in this topic

Hello CSG Moderators/Support,

Hoping to get a clarification between a card being classified as Ineligible Type or as Service Unavailable.  Over the past orders I have submitted, I have had a couple of cards that came back as Ineligible Type.  The cards in question were not listed on the "Cards We Do Not Grade" Page (https://www.csgcards.com/card-grading/cards-we-grade/#sports-cards-no-grade) and when submitting them I was unable to find them using the card search; but, I also did not see any mechanism during the submission process where I could chat/contact a CSG service agent to verify that the card I was submitting would be graded by CSG.  So, what I am asking is why were these cards classified as Ineligible Type instead of Service Unavailable.  From reading what CSG classifies as Service Unavailable, I see:

"When a card is either of a size CSG currently does not grade, or is an issue that is obscure, it may be returned as “Service Unavailable.” Submitter is not charged the grading fee."

So I believe the cards submitted were of acceptable size; but, they were not manufactured by your more well known card manufacturers so wouldn't that fall under "obscure"?  I ask because I see that Inelgible Type cards still incur a grading fee whereas Service Unavailable cards do not. 

Thank you in advance for your assistance.

Dan

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NK,

I was under the same impression you were until I happened to look at my cc statement and I saw the full amount charged even though I had a card come back as IT.  The card met the size specifications but CSG deemed that it was a card they did not grade.  I was a little upset about it because PSA and SGC have graded copies of the card in their registries so I couldn't figure out why CSG would not grade it; but, regardless it is their choice on what they will grade.  But then I noticed that I was still charged the full submission cost.  I went through their webpage detailing cards that they do not grade and I didn't see mine listed there but i did see that there was a definition for Service Unavailable for cards that are not a size graded by CSG or are "obscure" which is the only thing I can think of why they did not grade my card.  But, my card did not come back as Service Unavailable, it came back as Ineligible Type and I am hoping I can be told why because the only difference I see is that one definition is charged a fee while the other is not.

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The dumb thing for me is I had, in the same order, two cards returned SU and two IT. The two SU were Front Row Japanese, so I kind of assumed that might not be a big one, but I figured "Why not?" The two IT were a soccer card from Reyauca Venezuela and a Griffey auto from 1991. The Griffey was a family authorized issue through Lime Rock (which is actually in the population report), and the Reyauca one stumps me, since they seem to be refusing to grade the specific year.

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Good to know because I have a Reyauca Ronaldo that was on my list to send in, so I won't bother with that.  My recent IT was an 06 UK Traditions Ronaldo.  It did not show up during the card submission search so I manually added it figuring I was still good since PSA and SGC have graded copies. But CSG does not recognize the card.

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