Debaser17 Posted November 11, 2022 Report Share Posted November 11, 2022 Hello. Submission 1032887 is missing from my tracker, but was there a few hours ago. I'd appreciate an explanation. Thank you. Link to comment Share on other sites More sharing options...
Administrator MattM CS Posted November 14, 2022 Administrator Report Share Posted November 14, 2022 Hello @Debaser17, I am sorry for this inconvenience. I have alerted our management team of this to have 1032887 located and added back to your submission tracking page. Thank you for your patience and for letting us know. This should be visible back on your account shortly. Let us know if you have any other questions. Link to comment Share on other sites More sharing options...
Debaser17 Posted November 14, 2022 Author Report Share Posted November 14, 2022 Thank you. It appears that the submission # was changed to 1033119. Is that correct? Also, I was charged $37 for this service on 11/10/22 under submission 1032887, and today I was charged an additional $20. Can you please clarify. Thank you Link to comment Share on other sites More sharing options...
Administrator MattM CS Posted November 15, 2022 Administrator Report Share Posted November 15, 2022 Hello @Debaser17, Yes you are correct. This submission was re-received under the new number 1033119. As for the charge, this was an accidental additional shipping charge. I have added this as credit to your account and applied this to your submission 1032886. This has dropped your current balance to $305.20. I am sending you a statement to review this. Let me know if you have any other questions. Link to comment Share on other sites More sharing options...
Debaser17 Posted November 15, 2022 Author Report Share Posted November 15, 2022 Thank you for clearing this up! Link to comment Share on other sites More sharing options...
