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Mplacek06

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  1.    MattM CS reacted to a post in a topic: Shipping Claim HELP!!
  2.    Mplacek06 reacted to a post in a topic: Shipping Claim HELP!!
  3. Mplacek06
    @KaileeS CS1030582 - is the submission number. I did receive an email on Friday regarding my claim from Shasta Moon.
  4.    Mplacek06 reacted to a post in a topic: Shipping Claim HELP!!
  5. Mplacek06 started following Shipping Claim HELP!!
  6. Mplacek06
    I'm fairly new to submitting cards and on the very first bulk submission with CSG FedEx loses my cards on the submission return. in 3 days the claim will be 90 days old with little to ZERO movement. I have submitted and received back another bulk order after the lost order. As an Elite member I really would just like to resolve this. 1. What is the step by step process? 2. How long does the process usually take? (Standard claims processing times range from 60-120days) 3. How is the declared value determined for cards that are lost? Is it taken from the submitters approximate declared value or is a separate determination done on each card that the claim is filed? 4. What options for settlement are offered? is sub credit one of them. Any information would be helpful. Thank you