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CrystalM CS

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  1. Hello, This is an excellent question. At this time we only have the two sizes of holders, the standard sized and the thick holders. If the cards do not fit in one of these two holders appropriately, we will not slab them and risk damaging them. Although it may seem that the cards are the same size, some manufacturing defects can cause the cards to fit more snuggly or in the other cards case, loosely in the holder than others. With the card that is a little loose, we generally will put a sleeve on the cards that we feel will benefit from this method to prevent movement but if you feel the movement is excessive, you can send it back for review and we can see about adding a sleeve to the card.
  2. Hello, thanks for reaching out. The sleeves are used on cards that do not quite fit our holders, even if they appear to be the same size as other cards in the series. Manufacturing defects can lead to imperfections that may make the card slightly smaller than the others. As for the card that is too loose in the holder, you may send this back as a Mechanical Error submission as long as it is within 14 days of receiving the card and we will review it to see if we can add a sleeve to the card. Regarding the grade on the last card though. Each collectible is reviewed by multiple professionals before the final grade is agreed upon. This ensures the most accurate grades are given. At this time we do not have a grade review process because it is done in-house before the card is returned to you.
  3. Hello, we are so sorry for the inconvenience this has caused. I am showing that this was too large to safely encapsulate in our holder and to do so would risk damaging the book in question.
  4. Hello, we cannot press metal covers at this time. The metal covers will not be pressed and will be set aside while the rest of the books will be pressed as requested.
  5. Hello, can you please provide me with a bit more information? Which screen are you looking at to find this page? Thank you.
  6. Hello, you now have to have a paid membership even to submit Signature Series books at conventions. The only exception would be Private Signing Events where it is posted that it is not required. Yes, you do have to be a paid member for a Reholder Signature Series, even at a convention.
  7. Hello, our comic holder will fit most books up to 10-1/2" tall x 7-5/8" wide x 1/4" thick.
  8. Hello! Thank you so much for this information. I will be sure our team is made aware.
  9. Hello, Thanks for reaching out. I found the email that you sent to customer service regarding this as well. I will respond to you there. Thank you so much.
  10. Hello, thanks for reaching out! Yes, you are correct. It sounds like you have a good grasp of the process. You will need to wait with the books while our booth staff verifies they are all there with you and once they go through them you will be good to go! Please note they do prefer to have TWO copies of the packing slip turned in with the books, this makes it easier for them at the booth but is not required.
  11. Hello, I am sorry to hear this. Are you still receiving this error?
  12. Hello, It is hard to tell from the photos; however, if they are in fact pinched in the inner wells that would qualify as a Mechanical Error. If there is damage to the books, complimentary pressing may be offered but they would need to be reviewed once they are received in-house.
  13. Hello, Thanks for reaching out. We are so sorry to hear this! Please email customer service with the invoice/submission number at submissions@cgccomics.com so we can investigate this for you.
  14. Hello! Thanks for reaching out and for the additional information. I will let our web team know so they can update this for you.
  15. Thank you so much for the feedback. We appreciate hearing from our customers and we will be sure to relay this to our management team for review.