Does any company have more data analytics in the business world than Amazon? Maybe, but they no doubt are at or near the top. Yet their website crashed on Amazon Prime Day 2018. They had all analytics available and still crashed. What data analytics did CSG have available? Best guess analytics? Remember Ellen's Oscar 'selfie' crashed Twitter? I believe there is no way CSG could have estimated/anticipated the amount of volume they have received. I sent a 50 card bulk submission to CSG last month - how many 1,000's of others did the same since CSG started? I also believe that all the grading companies are having serious issues with employee shortage. It's like a perfect storm - much to the chagrin of the customer.