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Rob Laird

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  1. How many days did it take after your packaged arrive at CSG before it was classified as "received?" I'm going on 10 business days since I got confirmation from FedEx that my packaged arrived at CSG, and the order still haven't been placed into the system as "received." This is for an economy submission.
  2. SGC cleans smudges. One of their execs, and also one of their graders, both confirmed this on the Sports Card Investor YouTube channel.
  3. Mine arrived on April 5th. Overall, it's hard to complain about $8/card for an overall turnaround time that's about 1/2 or so as long as PSA or BGS, but there's no doubt that CSG fumbled the rollout. It'd have been much, much better for them to have told customers from the very beginning that they should expect months-long door-to-door turnaround times, but instead they claimed their turnaround times were 45 days when in reality delivered boxes just sat there unreceived for months on end. On top of that, their turnaround clock was way off anyway; my cards were shipped on April 1 when the clock was 45 days, sat for 2 1/2 months unreceived, and have sat for over 90 business days since being officially received. That's just bad service. For $8/card, I'm not exactly going to go call BBB about them, but it's very discouraging. I was hoping to have the cards back for the National, and here we are at the end of the baseball season and I'm still waiting.
  4. I have a bulk order received 6/18 still in G/E/I ... hopefully coming soon. Frustrating to see bulk orders received after mine already shipped.