I agree. Had the same things happen to me. So far, out of 213 cards submitted , 16 have come back with no grade. 10 we're from the 1965 Topps Football set and 1 other 1978 Topps Football card was straight out of the factory set. 1 other 1971 Baseball card was flagged for trimming, 1 card was an Autographed card from 1966, 1 submission was a cutout from the 1954 Sports Illustrated magazine and 2 were Mantle cards I bought on E-Bay that I wanted verified if they were legit. Even sent a letter with the shipment asking them to call me if they had questions. No response. I have a ton more cards I was going to suit to CSG, but I think I'll try a different company.