FAdmiral

They are currently up to date with getting orders into the system. Them getting it into their facility and getting into the system to start the TAT is pretty much the same date plus or minus a few days. The problem is the TAT are not really accurate so basically, you should get them back 87 business days from when it arrives to the facility and is entered into the system. What will actually happen is anyone's guess. Realistically, you should expect about 6 months from when you submit to get an economy order back. Maybe it does a little better, maybe a little worse, but that is a fair assessment.

Dude, why are you getting so bent out of shape? Do you work at CSG or have some other financial or personal stake in this company? If you slowed down for just a second, you'd realize that we agree on most of the points I was talking about. The one thing we don't agree on, you never really addressed. Context is great and that explains why CSG got slammed, but I am not surprised that they got slammed at all. In fact, I think they encouraged it, charging $8 a card to grade was the cheapest in the business and people obviously gave them a lot of business. Again, we agree up to this point. What people are upset about is the lack of transparency, and like YOU affirmed, it probably would have been a good idea to limit submissions whether by stopping them outright, raising prices until they can catch up or something. Like you said, CSG is just watching the TAT rise to insane levels and not doing anything about it. That's why people are getting upset. Put yourself in their shoes, you submitted a bulk order and you get quoted a time to get your cards back and that date slips by entire factors not just by a couple of days. For whatever the reason, whether financial, personal, sentimental or even if you just want your cards back, they are all valid reasons to hold CSG to task for doing something about all these orders. You are going to say, "then you shouldn't submit any cards if you can't live without them". My response is it isn't about the cards themselves, it's about the service you are receiving and paying good money for. I will refer you to my original post where I said I don't care what the TAT is, I care about how close we get to hitting it. If you don't care how long those cards take to get back to you, then great. However, for you to sit back and criticize people for getting upset is a little disingenuous to put it nicely. I am more than happy to discuss my view point and defend it's merits but if you look at this forum, you'll see that there are a lot more unhappy people here than people that are happy. That alone should tell you that something is not right here.

I think the real question here is what is considered a reasonable extension of time after the initial quoted TAT expires. I doubt that anyone would get that crazy upset to post on a forum if they got their cards back 10% or 20% over the initial TAT, after all it's an estimate. However, many people on here, and those that just haven't spoken up, are seeing times that go 3x, 4x or even 5x the estimated wait. No matter what side of the isle you are on, love it or hate it, we have to be able to agree that going over the TAT by 3x is really unacceptable. We could talk about whose fault that is, but the biggest problem I see and I think everyone else is feeling is that CSG is not making everyone feel assured that we are going to get our cards back in a timely fashion. If I told my client that I'd be done in a week and it was a month later and I still wasn't finished, you better believe that I'd be discussing my progress daily with the customer. I'd make them feel like I'm all over the problem and I'm going to give them as much information as I could until the job is done. I'm just not seeing that level of dedication from CSG. Customer service just quotes a call sheet to you with no real information about where you are in the process and CSG just keeps taking more and more submissions with no reduction orders to focus on what's in house. I can totally see why some people would run to the BBB just to get some individual attention, that's not necessarily my go to option at this point, but I get it. I also know that the parent company of CSG is a great company too, I've done a lot of business with them over the years and I never was disappointed like I am with CSG. CSG really needs to step up and grow past these issues. Better communication is really key here. If I was told that there was 20,000 orders ahead of me and each order takes a few hours, I could live with that. It's hard to send out your collectibles, pay for the privilege and be told that the collectibles are out there but no one has any idea of when it's gonna get taken care of. Surely, we can all relate to this, no?

I don't think anyone should get so upset over the price increase or take it personally in any way. Price is a way to control demand. Right now they are getting slammed with submissions and they don't have the time, personnel or facilities to control the surge. The only way they can do anything about this issue is raising prices. CSG doesn't want you to submit right now because you are going to get wait times that you aren't going to be happy with. If demand cools down and they can get a better handle on what is required to enter the space, the prices will stabilize. Whether that means price up or price down depends on how much they have to get through. My advice is this, if you can stomach a very long wait time and higher prices, then by all means submit now. However, if you can wait and let these grading companies catch up, you'll likely have shorter wait times and a better overall experience.