I joined in march with the submission credits. I have been waiting and waiting for cards to turn around and got several invoices this morning saying saying I owed a bunch of money. Called the accounting department, and it seems that the credit was not applied, so that my order had been on hold all this time. I told person on phone that this was a ridiculous system and she told me it was a very good system. Great. So transferred to customer service who confirmed that was the hold up and when I went though this complaint, he told me that he had heard the same complaint from many other people and had forwarded it to management, who (evidently) have not done anything about it.
Here is the kicker: this is the same way they do it with all their departments, e.g., comic books. So, this same idiotic problem runs through the entire problem. You think maybe they'd want to fix this? My experience with CSG so far has been a 0/10. I'm dreading to see what the grades on my cards are at this point.