I have two submissions that are both paid in full. I assume this means they have been graded and are ready to ship? There is no status information on either, no grades when I open the submission, and they have been like this for a few weeks now. I called CS and was told that you guys do not currently have holders for the size of cards I sent in. I sent in regular thickness cards and a few that may be 55pt (would be the absolute thickest since I knew you were not accepting 'thick' cards). Can you explain to me what you are waiting for and why I would have been charged if you have not completed the order?
Thanks,
Scott