I agree that many of us feel our cards are somewhat held hostage. As long as they are returned in the same condition they were sent, and graded, I'm willing to wait a bit longer than expected.
But having a discussion about them being lost, is not even an option. Yes I declared a value, but why would we think they are lost. Your Warehouse has security and camera systems, I certainly hope, that would prevent theft. If theft is not the reason, then step 2 should be grade everything as it comes in, before early submissions remain in limbo. I envision a huge pile stacked on top of my March submission. (Cringe)
It seems the priority cards are moving ahead of bulk. Well, the system got flooded with low cost submissions. Not our fault really. Moving the prices up may slow the flow of new submissions, but it seems the warehouse should be divided into 2 sections. The 1st section is early chaos clutter, from the move, the wrong cases, etc. The 2nd section becomes kind of a mess, but better hopefully than the 1st mess.