I am, I'm just giving people my experience so far. So far, I've sent an inquiry on the issue, asking why they still slabbed if a min. grade was requested and why my label was incorrect and what needs to be done to correct it. Their customer service either didn't fully read my email or they just chose to answer the first question which was they slab on all submission regardless if you request it not to unless it meets a min. grade. So again, alot of hiccups so far...i'm still waiting on them to respond back on how to correct the incorrect label.