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  1. I'm am tired of hearing "Turnaround times are estimates only and are NOT guaranteed" - Estimates should be close not 2-4 times what you are saying. What you are saying is a joke. The other thing is you systems are pretty bad (to be nice). Why do I have to put my tracking number in your system to find my order. Your system should tie the package received with the order in house. Look at how HGA does it - I know where my cards are even step of the way. What are YOU doing for your customers???? On a recent order with another grading company they were late on my order by only a week and they gave
    6 points
  2. I've been losing faith as I waited for my standard order, but in the end I guess what I needed to do is stop thinking about how long it was taking. Sent out on 4/5, arrived on 4/9 but USPS didn't mark it as delivered until 4/12. Marked received on 6/16. Scheduled for Grading on 6/24. Grading/Quality Control on 7/9. Finalized/Shipped on 7/22. So, what I believe is happening here (as many people suspect) is that the turnaround times do not include the time from delivered to marked receive. When I sent mine in the standard turnaround time was 30 business days. Mine took 25 days from m
    5 points
  3. Anyone else have their submission order numbers recently turn unclickable (can’t think of the right wording)? It’s no longer green and now you cannot see your order info. If they have it ready that is. The only one I can click on is the order that has shipped and is on its way back to me.
    4 points
  4. i remember back in the 90's mr mint use to hound me for my cards when i use to set up at the rothstein show in white plains. you see, not many collected and demanded high grade cards back then. but for me it was the only way to go. i made my collection based on it. fast forward to the present day. grading has changed. that is unless your on the inside, a power submitter or know somebody. the process is too subjective to whomever is doing the one grading the cards, whether i's a 21 yr old who doesn't know the intricacies of certain cards to another person whos mowing through t
    4 points
  5. Agree. As an old collector, and talking to true hobbyists, most collectors will prefer true BGS 9.5 and pristine 10 over a PSA 10. It's only those flipping that like the PSA 10's. In time, this will flip and old PSA 10's will be lesser value. I dont even buy the old PSA slabs anymore because I don't trust their tens. Changing their standard of grading is a ding on the company its like saying they were too lenient and now their tightening up. What does that say about their old grades? Ive seen so many PSA 10s that are so off centered. In fact, I own a few. I'd prefer CSG/BGS true 9.5's and ten
    4 points
  6. I hate the look of their slabs, otherwise I would prob give them a shot
    4 points
  7. I had to send back 1 out of 9 on my 1st order and same thing. I had it right on the sheet and they ignored it. they also ignored the back of the card which also says what set it is from.
    3 points
  8. MountainG

    Submission Results

    There is no way to turn that PSA favoritism around in this hobby environment. Everyone and their mother is more worried about TATs and ROI than actually getting accurate grading. If one company starts giving out more 10s(SGC right now, PSA before) you will see an uptick in their business. SGC is also getting a bump from quick TATs. Do the people grading with them care if the card is given an inaccurate grade or put into a cheaper holder? No, because their intention is to sell it as quickly and for as much profit as possible. In the long run, I am hoping that CSG will gain traction being a resp
    3 points
  9. exactly. now, you have to have two categories for PSA slabs if you're a collector. old standard to new standard slabs. You ahve to ask a question is this really gem mint? Do I resubmit? DO I pay the PSA 10 price? This again brings into the value of subgrades. Why I love subgrades. It tells you how the grade is reached at not just a number that you trust the so called experts agree to. Its very convenient when they tell you how they arrive at that number and not have to try and figure it out.
    3 points
  10. KLWalden

    Scheduled for Grading

    Yeah I got 8 cards on 2 orders —waiting since mid-March — CSG is a joke sorry but when bulk sub groups are getting April orders back it show they simply could care less about the “small” guy I’m done with them HGA and SGC are on time and honest at least
    3 points
  11. Received the rest of my cards back to complete the bulk order I sent in early March. Overall, I'd say I'm satisfied. I thought the grades were generally fair and spot on. I added up all the grades I estimated and what came back over 48 cards. Grades returned were 6 points higher than what I predicted, which isn't that significant over 48 cards. I did get two cards returned as trimmed, which I really don't get based on looking over the cards and comparing them to other similar cards. They were both '58 topps cards - one Mays/Snider and the other Early Wynn. Neither is a particularly high value
    3 points
  12. These people are the definition of "Bad at what we do" It's the new American way. Being horrible at what you do. CSG ARE THE POSTERBOYS. They have been completely unable to manage incoming submissions. And deliver anything close to what they sold us. I sent CSG 16 different submissions in April and May. These submissions were mostly bulk value submissions at $8 per card with a 60 business day "estimated" turnaround time. However 3 were Standard submissions at $25 per card and had an "estimated" turnaround time of 30 days. Fast forward 70 business days... I have yet to hav
    3 points
  13. So the remaining 8 cards have now shipped, which is about a month less than when they told me they would. So they lived up to their word and some.
    3 points
  14. That answer seems very vague, please explain in more detail.
    3 points
  15. Someone else posted that they talked to CSG and they replaced "Received" status with "Scheduled for Grading" status so it's now basically the first step so it really isn't a progression. Mine's been in "Received"/"Scheduled for Grading" for about a month.
    3 points
  16. They updated economy from 61 to 135 days !!! WOW more than double —how sad
    3 points
  17. This can't be stated enough for new collectors to hear. It doesn't matter if you just pulled a 2021 card out of a fresh pack, that doesn't mean the condition is Gem Mint, especially to meet CSG Gem Mint standards. Even today, Panini and Topps leave much to be desired in their printing and quality control. The average pack pulled card today is likely an 8.5-9. I actually think CSG sending so many older cards back ungraded with a label of Altered/Trimmed isn't exposing fake or fraud, it's exposing inconsistent and poor manufacturing from decades ago. CSG and their tough standard is going to be t
    3 points
  18. This...the Blackstone acquisition ensures that CSG isn't going anywhere and they are probably the only grading company with the resources now to go toe to toe with PSA. The future is bright for CSG despite the constant complaining and whining on this forum over their first four months in business.
    2 points
  19. Then why did I just get a Grading/Quality Control update today? What are you guys doing over there? To me it seems like an extra step added to the production line to simply be able to charge us when you have actually started grading yet. It's weird and we all notice it. It's not an option in the list of "Current Status".
    2 points
  20. CSG has GOT to do better on following what is on the sheet we send in. 3 Errors in one order. I had these all entered correctly on the sheet, and in system. Can't have errors like this. CSG current policy is to not post pics, and grades until they are in shipped stage(tracker number printed), which doesn't give us time to check the slabs to make sure the cards are done correctly. Cards where shipped to me 7/22 still haven't got them, and now I will have to send these back to get new correct slabs. When grades are this tough, wrong labels cost time and money. ALSO- My concern
    2 points
  21. Got my first 50 card bulk order back today, all basketball from 1990-2020. 1 pristine 10 22 9.5 23 9 2 8.5 1 8 and 1 5.5 all grades look accurate, i just cant believe i missed the surface issues on the 5.5.
    2 points
  22. I had two 10s out of 50 cards in a bulk. About half of order was 9.5s and rest was 9 with only a handful of 8.5 or lower. I use a loupe and pre-inspect pretty hard.
    2 points
  23. This. I can’t believe the junk people are submitting for grading. Call me a gatekeeper all you want, but search for CSG on eBay and check out the absolute garbage people are sending them to grade. The same people are then the first to complain when TATs and grading costs blow up. Go find a different hobby to destroy.
    2 points
  24. Mine is the same. I called customer service and they said the cards were graded, waiting on encapsulation. In the words of Ron Burgandy, "I don't believe you."
    2 points
  25. cool cards thanks for sharing.
    2 points
  26. These people are the definition of "Bad at what we do" It's the new American way. Being horrible at what you do. CSG ARE THE POSTERBOYS. They have been completely unable to manage incoming submissions. And deliver anything close to what they sold us. I sent CSG 16 different submissions in April and May. These submissions were mostly bulk value submissions at $8 per card with a 60 business day "estimated" turnaround time. However 3 were Standard submissions at $25 per card and had an "estimated" turnaround time of 30 days. Fast forward 70 business days... I have yet to hav
    2 points
  27. These people are the definition of "Bad at what we do" It's the new American way. Being horrible at what you do. CSG ARE THE POSTERBOYS. They have been completely unable to manage incoming submissions. And deliver anything close to what they sold us. I sent CSG 16 different submissions in April and May. These submissions were mostly bulk value submissions at $8 per card with a 60 business day "estimated" turnaround time. However 3 were Standard submissions at $25 per card and had an "estimated" turnaround time of 30 days. Fast forward 70 business days... I have yet to hav
    2 points
  28. These people are the definition of "Bad at what we do" It's the new American way. Being horrible at what you do. CSG ARE THE POSTERBOYS. They have been completely unable to manage incoming submissions. And deliver anything close to what they sold us. I sent CSG 16 different submissions in April and May. These submissions were mostly bulk value submissions at $8 per card with a 60 business day "estimated" turnaround time. However 3 were Standard submissions at $25 per card and had an "estimated" turnaround time of 30 days. Fast forward 70 business days... I have yet to hav
    2 points
  29. csg doesnt even know what they are doing
    2 points
  30. Current turnaround times for answers from the administrators is 148 days. Answers may vary based upon the competence of the administrator. Answers are not guaranteed. Thanks for using CSG.
    2 points
  31. Bulk group subs jumped the individual submitter — many bulk groups that submitted well after many individuals have received multiple orders back (with same level)— stick it to the little guy I guess is CSGs way
    2 points
  32. You may have to change the wording on the site then because it says details WILL be available when it goes into Scheduled for Grading status. Not sometime soon. Makes me think they’re advancing only so it appears your order is progressing.
    2 points
  33. It's going to be fun when they eventually release a population report. I'd expect you're going to have roughly 51 of 51 Donruss 88 cards in the registry. But you're correct cards are graded much differently than comics. It makes sense from the standpoint that a card is one small square of paper and comics are 8-15 and printed and cut using an entirely different process. I'd imagine to scrutinize so much print would be nearly impossible to be efficient at, and the expected error on print quality, registration, and defects is much more common.
    2 points
  34. Agreed... brand new cards are certainly not 10's. Slightly off center, slight surface defects. CSG grading seems more aligned with BGS (which wakes sense as one of their head graders came from beckett). 10's are extremely rare.
    2 points
  35. When they make that change, they admitted it. You are seeing videos now of you tubers disappointed that the flow of PSA 10's has all but cut back 30% or more. Says that the old product wasn't graded to high enough standards, lacks integrity.
    2 points
  36. I am in the same boat have a economy it arrived their 4/6 economy Had a standard arrive April 15th However it's been stuck on grading encapsulation imaging for awhile and I am starting to see people get their bulks back from mid April and they really need to update their turnaround times for people who have sent in stuff as well as what current times are because why the hell pay standard or economy and pay more to csg if bulk is coming back faster
    2 points
  37. Rob420

    Lost Items

    i know im going against standards but i like some good news from time to time , but that being said turn around times lowering means a few things 1 they are getting through logs and getting cards graded and also people arent sending in as many cards to grade
    2 points
  38. Bottom line, reputation. People don't know CSG yet, they know PSA. CSG has a nicer holder, for sure. CSG IS A WAY, WAY tougher grader. As a seller, PSA brings more all the time. I have had CSG 10s and PSA 10s of same card, at same time, it isn't even close yet. Same reason why NY YANKEES tickets are more money than KC Royals tickets. Both a MLB teams. Both have won WSeries. But the reputation, and market of NY Yankees make Yankees a pricier ticket. Even if the Royals win five WS in a row, I am gonna assume Yankees tickets will always be more, and Yankees gear, memorabilia will cost more.
    2 points
  39. Yes, I got them [46 of the 57 cards] back two weeks ago --
    2 points
  40. they are lying 100% i sent in a elements metal tom bardy and was thicker then a optic card and they slabbed the elements it in a normal slab but help my optic card for a "thicker slab" . this comapny has done nothing but lie and upcharge on everything and now they want 5 bucks more for a thicker slab what a joke of a company but im sure they new all along they were gonna charge for the thicker slabs and were waiting on them and lying to customers and once they got enough thicker slabs in they make a BS annoucment stating its 5 bucks more for 1 and im sure they gonna charge that 5 bucks for ea
    2 points
  41. f this company what a joke they only care about the dollar in there pocket , to many upcharges
    2 points
  42. How do you know this is what's happened? To me it just sounds like they got avalanched when PSA stopped taking submissions and are trying their best to hire of people to catch up. It literally says on the site that times are estimates only and that clause alone gives them all the flexibility in the world. I know it sucks but you just gotta roll with it. Your order is not lost, it's just delayed. Everyone is going through this with them.
    2 points
  43. My Economy Order delivered 4/5, received 6/17 went from being labeled as "received" to "in process". In process seems to be a new step between received and scheduled for grading. I really want to like CSG, but man, feels like they're making it up as they go along.
    2 points
  44. They don't care
    2 points
  45. If you can read Standard is not Bulk & Again that’s Not The Policy! Maybe learn or read before posting just to be seen!
    2 points
  46. You've been living in a dream world Neo. This is the world as it exists today. ...1 year.
    2 points
  47. Agree with John. The grading was tougher than my past experiences, but I believe it was more "true" as well. I have confidence that this will be recognized in the market as people experience what I have experienced, I.e. "I prefer to buy a CSG card in the market at this point."
    2 points
  48. I received my order last week. It was an Express order. The cards were submitted in late March. The wait was concerning but understandable given the state of the market today. I thought that the grading was tougher than my past experiences with PSA and BGS. But I think that it was fair. I believe that CSG will eventually be recognized as the best grading service and that prices will reflect it. It will take time but it will happen.
    2 points
  49. Flippers like PSA because they have an extensive following, data base for population, resources for graded prices. It seems like there are so many people invested in PSA graded cards that they're afraid that the PSA value of their slabs would go down with the slightest gust of wind (CSG). BGS seems like there are more collectors involved. not saying PSA does not have a collector following but the majority are flippers. SGC.... to me is where people were going to just get a reasonably priced graded card, until recently when they went nuts on the submission price. Personally i tre
    2 points